Customer Service Information


Service Equals Performance Equals Service


Service can be described as a "performance" of some kind involving two parties whereby one party is the benefactor and the other party is the performing party receiving some type of monetary payment. The value of the Service depends on the personal experience of the benefactor.

Customer Service Has Moved Toward Customer Care


As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a "customer care" representative would be available shortly. At that moment, I realized it's finally catching on everywhere.

Keeping Clients Happy Keeps them Coming Back


Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your services.Top-notch customer service is the most important contributing factor in the success of your business.

Doors by Catering to Your Clients


Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.

Whats For Lunch?


As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the expectations of their customers in a big way.Let me tell you about one of them.

Improving Customer Service


Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers.

How To Build a Profitable Business


It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and do something every month.

Difficult Customers - Theres No Such Thing


A couple of years ago I had a call from a Customer ServiceManager working in the paper industry. He wanted me to run aseminar for his team, on "How to Deal with DifficultCustomers".

The Death of the Loyal Customer


One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business.

Communicating Value


Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about.

Why Cant Microsoft Make Soft Packaging?


Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!Good luck finding any clue as to an easy way to open this fused bit of skin-tearing packaging. I split my scissors trying to pry open the ends.

Post Office, Incredible Lady Postmaster


There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands.

Your Number One Asset


Customers put you in business, keep you in business, and they can put you out of business. Therefore, your overriding feelings at all times should be: customer love, customer satisfaction, and customer convenience.

Handling Customer Complaints


Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business.

Customer Service and Call Center Outsourcing, Whats The Buzz?


The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BPO with 10%.

Foolproof Customer Service Strategies (That Only A Fool Would Try!)


Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?""No thanks.""May I help you?" asks another.

Say It With Humor


When you own a business, you may find yourself in situations that may be a little tricky to handle. Dealing with customers who steal is one of them.

Who Says the Customer is Always Right?


We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.

4 Customer Service Mistakes Companies Should Avoid Making


1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again.

Customer Service Is Dying - and Im Not Feeling So Good Myself


Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can hold? They don't even know who you are. Maybe you can't hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire.


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