Customer Service Information


Sending Mixed Signals Can Send Your Clients Away


I call it the "wave and roll."You walk up to an intersection.

How to Transform Your Voicemail into an Effective Medium of Communication


"Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible.

Putting The Serve Back Into Customer Service


Good service is easy to spot and hard-to-find. Mediocre serviceoccasionally stands out but only because it's the cream-of-the-crap.

Finding Out Why a Potential Customer is Calling On You


Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told something about you and your product or service.

Dont Work with Jerks: How to Recognize a Difficult Client Early


Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes.

Whats Love Got To Do With It?


Customer Loyalty, we all want it. Don't we?Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just want the lowest price and the fastest way to get it.

Carpet Cleaning in Surrey


Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in which one can obtain these.

Businesses Need to Rehumanise


Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here.

How Do You Create Customer Loyalty?


Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars.

Customers - What They Really Want - 6 Secrets of Customer Service


What customers really want can be divided into two areas.Firstly - they want the core service of your business tomeet their needs.

Make Your Customer Your Friend


The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.

Dont Forget your Existing Clients


Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word in small business marketing.

Aint We Wonderful!


It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college.

Courting Customers - From First Date to Marriage


Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun.

At Your Service: The Ten Commandments of Great Customer Service!


Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers.

Find Out Where Your Firm Stands in Today's Customer


Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among organizations interested in improving their customer-centricity through a better understanding of customer interactions, or "touchpoints." Called "Customer Touchpoint Management" (CTM), the goal of this new movement is to improve customer experiences, and as a result, improve customer relationships.

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?


Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.Each self-serve lane contains two to three self-serve scanners.

Customer Service - How Good Are YOU?


At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers.

Customer Service and The Human Experience


Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome.

Handling Difficult Customers - 8 Strategies


In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant.


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Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we going wrong?"How you handle and solve customer concerns and complaints is a measure of your standing in the "excellent", "bad", or "mediocre" category of customer service.
Making Customer Satisfaction Surveys Work
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4 Myths about Customer Value
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Putting The Service Back In Customer Service
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11 Moments of Truth
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What Exactly is Customer Relationship Management?
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