Customer Service Information


Hit The Jackpot With Customer Complaints


Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why.

Small Business Customer Service Can Work Against You


Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime battery replacement for any watch he sells. It's a good hook to keep customers walking back in the store on a regular basis and increases his sales volume.

Why Communication Skills Dont Work In Customer Service


Every time my firm conducts communication skills training, we know someone is going to object."That doesn't work.

Saying Thank You to Your Clients


"Thanking your customers" - Why you should do it and how..

I Wont Tell My Lawyer but I Will Tell You


A general counsel of a large international consulting firm told us about his experience talking to an interviewer who had called to discuss his satisfaction level with his outside law firm. He had been using the services of a "high end, expensive" law firm out of New York.

Customer First Customer Service


The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies.

Responding to Complaints


It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ..

How to Win the Hearts of Your Customers and Friends


Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's especially important to give those on the phone extra attention - listening to their voice, because that is the only thing you have to go on, to sense their emotion.

Turning Customer Mistakes Into Raving Fans


When you make a mistake with a customer, should you write them off as lost -- never to return again?Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has never had a problem.

What Type Of Software Is This?


The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.How can any self respecting businessman (even a small one at that) pick up a copy of this cheap sale accounting CD from the box for his business to use? He'd think "what type of accounting system is this that would end up in a garage sale?".

Is Your Food Establishment Clean?


Is your restaurant, bar or hotel clean? I mean really clean. I don't mean"do you stick to all the rules and regulations?".

Customer Service For Huge Profits


Customer service is the most vital asset for Businesseither it is online or offline. It's the critical factorwhich determines if your business has a future or not.

Learn to Anticipate Your Customers Needs


This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I've been less than pleased with the customer service so far.

The Art of Giving Great Service


Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards.

Mexico: Online Ordering-Dont!


I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want.


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