Customer Service Information
You Never Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.
Working With The Disabled
Since Congress passed the Americans with Disabilities Act in 1990, people who previously had limited or no access to public places now move about with a degree of ease in the workplace. While these people have their challenges with sight, hearing or movement, those who work with them are often confused about how to interact them with sensitivity and understanding.
Unlocking the Value of Your Customers
One of the greatest thrills in business is acquiring a new customer. Many businesses are too caught up in the excitement of acquiring new customers that they do not spend enough time or money on unlocking the value of their existing customer base. It surprises me how often business fail to regard their existing customers as one of their most valued assets.
Can You Afford What Rudeness Is Costing Your Business?
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your service or product?
Got Voice Mail?
"There's not anybody who really cares about using voice messaging the way I envisioned it." According to Gordon Matthews, the inventor of voice mail, he never anticipated that his automated message system would be used to confuse and frustrate business callers. He didn't foresee how many ways businesses could devise to misuse his system.
Made To Order - 5 Ways To Add Value
A recent American Demographics survey concluded that 75 percent of American adults crave more customizable products and services, and 85 percent of 18- to 24-year-olds feel the same way.
Foreign Language Learning for Business Success
If you understand a language then you will understand to a large extent the culture that goes with it, and if you understand the culture you will pick up on subtleties that you might otherwise miss. In any negotiation or business relationship the more you understand about the needs and wants of the other party the more likely you are to be able to reach an advantageous outcome (for both sides).
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"
While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage. For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.
A Small Guide for Choosing the Right Customer Service Call Center
The main reason behind outsourcing is to get high quality solutions at affordable prices. However, this does not means that you should go for the service provider who is offering services at cheapest price.
Customer Service Trends for 2012
Margin pressure has impacted on business strategy, staff training, marketing spend, staff retention and many other elements in business including customer service. A new 2012 global report by BDO Australia has warned businesses which fail to embrace eight customer service "megatrends" during the next decade that they will lose out to their competitors.
Quick Service Restaurants Fail to Up-Sell
A recent Australian study of 12 franchised fast food chains conducted by Mystery Customer Pty Ltd, has found that over half of QSRs (Quick Service Restaurants) fail to up-sell. The study, which was performed as part of Mystery Customer's industry benchmarking program, comprised a series of mystery shopping audits of various QSR's in multiple locations to find out how they faired against key performance indicators and where there was room for improvement.
Top 5 Destinations for Back Office Outsourcing Services
organizations that they need to adopt outsourcing methodology for these requirements as it helped them to significantly lower their overhead operating costs. The boom in this industry segment has attracted many service providers from various countries.
How Call Centers in Missouri Help Businesses Succeed
Businesses of all sizes are finding numerous benefits to using professional answering services in Missouri to handle phone communications with their customers and prospective customers. This article examines some of those benefits and talks about services call centers can provide that many people aren't aware of.
Affordable Customer Service Outsourcing is Here
A call center is basically a place where businesses outsource their customer service. All calls to the company are forwarded to a "call center" whose only business is to answer calls and provide customer service.
5 Ways To Turn Off Your Customers And Earn A Bad Reputation
A business' reputation is also its lifeline. The more you do things that go against good customer service, the lower your lifeline becomes. So it's only right that you take care of your reputation by providing excellent products or services and customer service. Customer service is one of the keys to the success of your business. But if you fail in this department, expect to see the downfall of your business anytime soon. Here are 5 ways to turn off your customers and earn a bad reputation.