Customer Service Information


Dealing with Disgruntled Customers


No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer service squadron and an award-winning product, but still you'd have some buyers who just weren't happy.

Poor Customer Service - Are Your Customers Driving Away Other Customers


Every customer you have is a word-of-mouthadvertiser for you. Unfortunately 90% of this freeadvertising is negative.

What To Do When Youve Blown It


It's bound to happen sooner or later - yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer.

Identify Your Silent Customer Service Message


With the growing number of people in every business sector,doing business requires creativity and ingenuity. Theentrepreneur that understands the importance of thinkingdifferently is the entrepreneur that sees their businessesgrowing.

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better


Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday weekend is hard to get labor.

Basic Levels of Consumer Integrity that Presently Permeates Society


Reality is not always pretty. But here is a tad bit of it for you today.

Client Appreciation - It Means Everything!


Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program. Once in place, an appreciation program will forever change the way you operate and manage your business.

Clients - What They Want from You


A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing arts.The range of conventional, traditional, holistic, complementary and alternative therapies is extensive with new thoughts on old themes being introduced almost daily.

Your Voice Print


"Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day as I progress towards fulfilling my WHY in life.

Customer Service, Italian Style


Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business.

Are You Satisfying Your Customers?


The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. The US economy is heavily dependent on increases in consumer spending.

Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls


It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.However life is rarely straightforward, and if problems do arise, order completion times and cash flow will inevitably suffer as a result.

Caring for Your Customers


You probably think I am going to say something like, "The customer is always right." Right?? Wrong.

The Number 1 Rule for Businesses - Be Professional


Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that can happen.But what if you were to walk into a store as soon as it opened in the morning and the place looked liked it had been ransacked? What would you think?You'd probably think it wasn't very professional-looking.

Customer Service - A Sweet Essence


First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.


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