Field Service Management Software for the best customer experience?
Author: Sebastian Street
The customer is the primary focus of any business, after all it's why you come into work everyday and it's why you made the decision to create your own company. That is, to attract customers and keep their loyalty by offering the best service you possibly can. In the field service management software industry in particular, customer interaction with the workforce is a big part of the job and traditionally service management was organised by dispatchers. This was fine but ultimately leaves room for error and misunderstanding, neither of which sounds great when it's being relayed as an experience from one unhappy customer to a friend.
The move away from manual scheduling by many companies in favour of an automated scheduling system such as field service management software, has proven critical for a company to increase the efficiency of its mobile workforce, but it is also a way of instantly upgrading customer relationships. Whereas with a non-automated service, appointments would be made, parts would be ordered and then collected, and any delay would have to be fed through a despatcher. Now customers are able to log their own appointments, updates are automatically available online and the technician can order parts when the job is logged – which means no misunderstanding, no missed appointments and no jobs left unfinished because a technician has to return to the office or depot to collect a part.
Cloud technologies – which are now a commonplace, robust and secure technology – provides an obvious opportunity for companies to achieve a high level of efficiency and productivity in an affordable manner. A number of vendors are now offering field service solutions that utilise the cloud to drive a business forward at a dramatically lower cost than traditional methods – which, given the multiple strains on a service department's needs and resources in today's market, it is perhaps even more important than ever to improve productivity, increase revenue or reduce costs.
When looking to implement any new technology such as field service management software, the question of additional solutions and the wider economic benefits of working with fewer, or ideally one vendor, is at the very least an area you should be exploring. Any software you decide to take a look at should have an already impressive track record, be proven to increase productivity across a mobile workforce and, quite simply, be capable of making service management simpler, smarter and faster.
Article Source: http://www.articlesbase.com/software-articles/field-service-management-software-for-the-best-customer-experience-6680126.html
About the AuthorFor more information about how field service management software can be used to increase workforce productivity, take a look at the approach of UK cloud field service software supplier Oneserve: www.oneserve.co.uk
More Resources
Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exitingMore Software Information:
- Group 1
- Group 2
- Group 3
- Group 4
- Group 5
- Group 6
- Group 7
- Group 8
- Group 9
- Group 10
- Group 11
- Group 12
- Group 13
- Group 14
- Group 15
- Group 16
- Group 17
- Group 18
- Group 19
- Group 20
- Group 21
- Group 22
- Group 23
- Group 24
- Group 25
- Group 26
- Group 27
- Group 28
- Group 29
- Group 30
- Group 31
- Group 32
- Group 33
- Group 34
- Group 35
- Group 36
- Group 37
- Group 38
- Group 39
- Group 40
- Group 41
- Group 42
- Group 43
Related Articles
Antivirus Software - Get The Bugs Before They Get You!
You turn on your computer, and it doesn't look quite right. Maybe your icons have changed, or the background picture is wrong.
Alien Intruders!
You probably didn't casually invite, or extend a formal attendance requestto, these undesirables known as viruses.Regardless of your opinions, such cyber-nomads may call on you, complete andactive, with their destructive payloads.
Great Plains Accounting Migration to Microsoft Great Plains - Overview for IT Specialist
This is a short article, written in question/answer/FAQ style to give IT Specialist/developer/programmer balanced top level information on Great Plains Accounting migration to Microsoft Business Solutions Great Plains. If you have Great Plains Accounting as main accounting and ERP system you need to know some technical details on the migration to Great Plains and what is going on behind the scenes.
Microsoft Great Plains eCommerce - Stored Procedures Approach
Since Version 8.0 Microsoft Business Solutions Great Plains & Great Plains Standard are available on Microsoft SQL Server and MSDE (which is in fact MS SQL with database size limit of 2GB).
ERP Software Financing: the Future? - Overview for Company Owner
In our case - we serve Microsoft Business Solutions ERP and CRM products: Microsoft Great Plains, Microsoft CRM, Navision, Microsoft RMS, as well as we do customization and integration to these products. We would like to share with you our experience with financing through Microsoft Financial Corporation, the entity handling software financing for Great Plains, CRM, Solomon, Navision & Axapta.
Screenshots Vista Windows
FeaturesAdditionally, Vista will include many other new features.AeroVista will include a completely re-designed user interface, code-named Aero.
Free Software: How Not To Get More Than You Bargained For!
I completed an experiment recently. I wanted to find out exactly what software I could get free on the Internet.
A Simple Guide To Wikis
A wiki is an editable text-based website. But you don't need to understand any complex HTML, or anything like that to use a wiki.
Microsoft Great Plains, Navision, Axapta - Selection Considerations
During the years of our consulting practice, which comes back to East Europe in mid 1990th and then continues in the USA, Brazil, New Zealand, Australia, Oceania, Germany, Canada - we would like to orient you - business owner, IT director or software programmer. Selection process can take several months and you may end up with non-Microsoft solution.
Reporting for Microsoft Great Plains/Dynamics/eEnterprise: RW - ReportWriter - Tips for Developer
Microsoft Business Solutions Great Plains is written in Great Plains Software programming tool: Great Plains Dexterity. Dexterity in turn was built with conception of graphical cross-platform transferability (in time - 1992 - mostly Mac and MS Windows).
Behave, Word, Behave!
If you copy something from a Web site or elsewhere..
Five Tips For A Great Software Demo
Whether you need to close a sale, gather end-user feedback, show progress to your customer, or simply explain how your product works, sooner or later, you will need to demo your software product.Over the years, I've had the opportunity to perform hundreds of demos to audiences of various sizes.
Microsoft Great Plains Integration with Microsoft Access - Overview for Developer
Microsoft Business Solutions stakes on Microsoft Great Plains as main Accounting/ERP application for US market. At the same time it seems to be staking on Navision in Europe and has Axapta as high end large corporation market competitor to Oracle, PeopleSoft, SAP, IBM.
How to Backup Windows XP Home Edition
Your computer cost you from hundreds to thousands of dollars, but the computer itself is not the most valuable part. The data on the hard disk is the most valuable part.
Lotus Domino: Application Integration - A Programmer View
There are two approaches for application integration:? Programmer's approach - for applications integration it is necessary to create some program codes;? Integrator's approach - in this case special software products are to be used and the integration process set up by those software settings.The following tools may be used for the first approach:? ODBC.
Anti-Spyware Protection - Holes in the Shining Armor
Looking at all the ads which promise to get rid of all spy programs, one may wonder why there is still plenty of them everywhere and the situation is by no means getting better. So let me spoil the advertisers' mood and show some of the "holes" in the majority of software products we expect to protect our data.
The Tools and Features of Adobe Photoshop
Adobe Photoshop is one of the world's leading graphics editing programs, developed by Adobe Systems. Available on Mac OS or PC, Photoshop is used as one of the leading image design programs for the World Wide Web.
Great Plains Bill of Materials Setup & Customization for Process Manufacturing - Overview
Microsoft Great Plains has full-featured Manufacturing suite of modules: Capacity Requirements Planning, Job Costing, Master Production Scheduling, Materials Requirements Planning, etc. However Microsoft Great Manufacturing serves so-called discrete manufacturing market niche.
Microsoft Great Plains Accounting/ERP Implementation - Finance Industry Customization Example
Microsoft Business Solutions Great Plains is very generic accounting application out of the box and has multiple modules to address specific horizontal or vertical market requirements. At the same time Great Plains, now being moved on MS SQL Server platform allows you to deploy standard tools to customize and fit to these requirements, when you don't need rich custom functionality, just few touches.
Microsoft CRM Implementation & Remote Support
We would like to give you pluses and minuses of Microsoft CRM.Web and MS Outlook based client - this means that you don't need additional installations or training - everyone is using Outlook if you are on Windows XP/2000/2003SQL Server database - just to mentionIntegration with Microsoft Exchange 2003/2000 - this means that replies to CRM originated emails will be captured and store in CRM as activities for the Contact, Account or Lead.