Service Management Software — What to look for
Author: Sebastian Street
For any company no matter what the size of the workforce, it is often the case that finally making the decision that your business is at a stage where it will benefit from the use of field service software to organise operatives and streamline processes, can feel like the first of many hurdles. With time at a premium and many options to choose from, it's hard to know where to start and which option is the best fit for your workflow. It's now common knowledge that cloud based services offer an ideal, low risk solution but what else do you need to know?
One of the main things that really can make an impact almost immediately is the use of a single platform. This can drive service delivery, performance and profitability, keeping them on an even keel. Ideally with an all-in-one system it will be designed to enable back office staff to integrate with your engineers, technicians and the rest of your mobile workforce to deliver a better service that updates immediately and keeps customers updated and empowered. No trips to and from the office to update systems and order parts needed for repairs will also cut down on fuel consumption whilst at the same time help increase productivity.
Another very attractive option, particularly for SME's is SaaS (software as a service). Its ability to scale up or down with the needs of the business is both unique and, in today's market vital. A subscription based model will also ensure that you only pay for the service you actually need. Coupled with no capital outlay, and, if you have done your research, top end security the elasticity of SaaS is a very attractive and affordable option.
Of course it goes without saying that the only way to research the product you require and its market is to start virtual shopping – seeing what's on offer helps to clarify your exact requirements and a good place to start the search is online. By simply searching for the companies out there and looking at their websites you will be able to build a good picture of the systems currently on the market. But what should you look for? Each company should have a good, clear website outlining their product, how they remain competitive, any awards they have won for the products and services. As a final note, it is also worth mentioning that they should be PCI security standard certified – so they will use as standard, the highest level of physical security which is continually reviewed and updated.
Article Source: http://www.articlesbase.com/software-articles/service-management-software-what-to-look-for-6680132.html
About the AuthorTo get more information about how service management software can be used to create a competitive advantage for your business, take a look at the approach of UK cloud field service software supplier Oneserve: www.oneserve.co.uk
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