Words. Words. Words.

They're only words. Some believe the school-yard taunt: "Sticks and stones can break my bones, but words can never hurt me." They're wrong. Words can hurt you in the workplace.

I'm not referring to the caustic ones spoken (or received) tainted with sarcasm, irritation, anger or frustration, carrying an emotional punch. I'm talking about simple, everyday, normal word choices. These words, like black ice, are not an obvious danger at first glance. But, they can impact your results. So, user-beware.

Words create impressions, images and expectations. They build psychological connections. They influence how we think. Since thoughts determine actions, there's a powerful connection between the words we use and the results we get.

Think about these two words: spend and invest. Would you like your bank to spend your money or invest it? Since spending implies the money is gone, you probably want a bank that invests. Now apply these same words to corporate budgets and see how that influences thinking. Early in my career, I saw budgets as allocated company money I had permission to spend. And I did spend it. I never thought of budgets as investing in the company's future until I was given profit and loss accountability for a new department and discovered my flawed thinking. I learned that in order to grow the department, I needed to budget with an investment mentality. Shifting words shifted my thinking and my results.

Try these words: problem and challenge. Would you rather a boss see your mistake as a problem or as a challenge? It's more than semantics. Problems are fixed; challenges are met. Different words evoke different feelings. I have a more positive frame of mind meeting a challenge than fixing a problem. But a word of caution. I'm not suggesting you play the buzz-word game like a colleague of mine who walked into my office saying, "Do I have an opportunity for you." We both knew differently.


Here are two favorites: bodies and people. As a young manager, I was jolted every time I heard another manager talking about how many "bodies" they needed, or putting "butts in seats." Later, I learned many of those managers struggled with departmental morale problems. I could understand why if they saw people as interchangeable pieces to a puzzle rather than individuals playing an important role in their departments.

I realized the words I use to think and talk about my workload, my goals, my projects and the people I worked with influenced my thoughts and actions about them. So, I changed my words. If I say I work "for" someone I have a different vision about my work-life than if I work "with" them; same with my staff working with, not for me.

Poorly chosen words can kill enthusiasm, impact self-esteem, lower expectations and hold people back. Well chosen ones can motivate, offer hope, create vision, impact thinking and alter results. I learned in twenty years in management my words have power over my thoughts and actions. They also impact and influence people I speak them to.

If you want to be winning at working, learn to harness your word power to work for, not against you; select words that create a visual of the desired outcome; and choose each word as if it mattered. You might be surprised how much it does. Want better results? Check your words.

(c) 2004 Nan S. Russell. All rights reserved.

Sign up to receive Nan's free biweekly eColumn at http://www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. She has held leadership positions in Human Resource Development, Communication, Marketing and line Management. Nan has a B.A. from Stanford University and M.A. from the University of Michigan. Currently working on her first book, Winning at Working: 10 Lessons Shared, Nan is a writer, columnist, small business owner, and on-line instructor. Visit http://www.nanrussell.com or contact Nan at info@nanrussell.com.


More Resources

Fascinating Ways to Make a Living Doing What You Love May Be Closer Than You Think...
You don't have to look very far to find fascinating ways to make a living. Opportunities are literally everywhere? if you're looking, that is.
Finding the Right Travel Nursing Placement Agency
Travel nursing is becoming one of our nation's fastest growing professions, and it's no surprise. If you love seeing new places and enjoy exciting new experiences that evoke the feeling of taking an extended vacation, then the career of a traveling nurse might be just what the doctor ordered! Travel nursing enables many people to stay on vacation for two to six months in free luxury accommodations while earning high hourly wages at the same time.
Getting Your Online Health Care Administration Degree
Are you thinking about getting your online health care degree but don't know where to start? Afraid of choosing the wrong college or school? Here's a simple guide to help you get started building the career that you've always wanted.Making the decision to get your online health care degree is not any easy one.
Rethink Your Career Transition
Are you going nowhere in your career? If you've decided it's time to change your career completely, here's a new way of changing!Before you jump ship, think about what's been happening in your career. Have you been making little or no progress for some time? You may be in the throes of what George Leonard, author of Mastery, calls the "plateau".
After Your Interview - What Must You Do Next?
Other than actually landing the interview itself and living through it, waiting after the interview and wondering whether you will get a phone call or a rejection letter can be one of the most difficult aspects of searching for a job. What you do after the interview should actually start while you are still 'working' the interview.
When All Is Not Well With Work
When all is not well with work, what do you do? Do you quickly get frustrated and feel discontent? Do you look at each situation as a tiresome challenge or as an opportunity to learn something new? Have you ever considered looking at work problems from a spiritual point of view?When you look at work from a spiritual perspective, you will see that there are lessons for you to learn. Let's look at a couple of situations that you or someone you know may have encountered.
Background Checks: How They Can Determine Whether You Get Hired or Not!
Background checks are utilized by companies today to decide whether or not you will be permitted to work for them. Information in these reports can reveal many things about you to a prospective employer; it is critical that you be aware of what a company may uncover via a background check before one is conducted.
Overwhelmed and Overworked: The Myth of American Productivity
Employment finally seemed back on track during the first few months of 2004. Politicians crowed that "Our tax cuts are working.
Nuts and Bolts of Effective Cover Letters
As a job seeker, you shouldn't overlook the importance of a cover letter. If written strategically, a cover letter increases your chances for consideration, and provides an opportunity to highlight your individuality.
Is Pursuing a Career in Patent Law the Right Move for You?
What's It All About?The field of patent law is wide open to Biologists, Chemists, Engineers, Computer Scientists, and many other science and technology professionals. And it's true; individuals with the proper science or engineering degree need only pass the Patent Bar to become registered Patent Agents.
Are Your Intentions Clear in Your Job Search?
1. Do you REALLY know what you want?2.
Speak Up: Your Job Is At Stake!
How good are you at standing up for yourself?Do you run the other way when done an injustice or when someone steps on your proverbial toes?How do you react?Now's the time to speak up and stand your ground! If you've never done this, you need to master this skill.How many of you watched the "The Apprentice?" While the show is not the ultimate mirror of corporate life or a guide on how to be promoted, my clients have cited specific show episodes to highlight weaknesses they'd like to improve.
Spiritual Practices Offer Peace and Acceptance
Facing career transitions and daily life challenges can leave us feeling lonely, stressed and anxious. How do we manage to deal with the financial and emotional stress of having a home, a car, work (or no work), kids and a spouse in this too-busy world?Spiritual practices can help us navigate through the turmoil of work and life transitions with more acceptance and peace.
Dynamic Interviewing Practices
The pre-hiring process can be a challenge. If you're reading this article, you are finished with the pre-hiring process and are looking for tips that will guide you through the interview.
Job Search Techniques: Smashing The Gray Ceiling
For decades, women have chaffed at the invisible glass ceiling which prevents their moving into the high executive brackets that their competence, knowledge and skills have earned. The same amorphous barrier confronts older workers both in terms of advancement within a company and, most especially, when a job change is required.
Where Do I Go From Here?
Making Your Future Work Better For YouIt's the commonest concern people have about their careers. Where am I heading? Is this the right direction for me? How can I tell what will suit me best? Making good career decisions doesn't have to be agony if you clear away a few misconceptions.
Cleaning Houses for a Living Has Some Unexpected Benefits
If you're looking for a way to earn a living or just to make some extra money on the side, cleaning houses for a living is probably not the first thing that comes to mind.Cleaning houses? Doesn't that sound like a lot of unpleasant, grungy work?Yes, it does sound pretty unpleasant, and that is exactly why there is very good profit in it.
A Bit of Pollyanna
"Stop being such a Pollyanna," a trusted, more experienced colleague counseled as we took the long route back to my office. He had just witnessed my project idea annihilated as co-workers eagerly argued why my idea wouldn't work, where it was flawed and why it shouldn't be funded.
Six of the Best for a Winning Resume
1. Be CompleteMake sure that your resume includes EVERYTHING your prospective employer would need to know to be able to offer you an interview.
Unemployment Blues: Mind Over Mood
Our lives are tranquil and smooth so seldom, it seems. We have our ups-and-downs, our good days and bad days, our sunny moods and black moods.

More Careers & Employment Information:

Related Articles

5 Things You Need To Know Before Deciding On A Certification Training
The right certification trainingTrainings vary a lot when it comes to quality. It's essential to choose your certification training provider based on things such as the quality of materials, trainers' competence and skills, counseling facilities, track record etc.
Business Dress for Women: Making Impact
Buying a suit can be an important investment when you are trying to improve your look for business or career advancement. Wearing a standard off-the rack suit for business or a job interview does not always mean success.
Layoff Survival Guide - Do You Have The Career Management Horsepower It Will Take To Survive?
In a recent survey of over 662 career seekers, some disturbing trends identified that MOST career seekers don't have a clue what career management skills they have or what those skills are! As a result, it will be difficult for these career seekers to succeed.In fact, only 71% of the respondents recognized they had any career management skills at all! That's why they are particularly vulnerable to future layoffsBefore skipping to the answers, try your hand at identifying YOUR career management skills.
Why a Professional Resume?
As a job search tool your Resume is your main calling card. It explains who you are and what you have to offer.
Confidence Is Critical to YOUR Success....
Make EYE contact when you look at another person. Look at them!! Don't look down at your shoes or away from the other person.
Is a Career Change on Your Horizon?
Making a career change is nothing new in today's job market.I've heard it said that the average American changescareers at least once in his or her life.
We Rejected Your Résumé Today
Hi, I am Mr. Employer.
Reinvent Yourself in a New Career
Some people reserve the word "vocation" for religious calling. Contemporary career guides encourage us to think of a "life purpose" that guides and gives meaning to a life, regardless of career.
Interview Thank-You Letters
The number one etiquette tip for interviews is writing a thank-you letter. This is not a tool commonly used by job seekers right now.
Managing Emotions During Career Change and Job Search, Part One
How can you manage your emotions during your career change or job search? To answer this practical and wise question, let's first define what emotions are.
Why Well Produced Career Portfolios Are Replacing CVs
What is a Career Portfolio?The original portfolio used by artists looking for work was simply a collection of works demonstrative of the artists style and ability. Because their works varied in size and shape, portfolios came in all sizes and shapes.
Why You Should Never Complain About Former Bosses
You're at a job interview. You're doing great, answering questions left and right.
2 Job-Search Success Stories
Here are two success stories from my readers who found great new jobs last week. As you read each story, ask yourself, "How could I apply this to my job hunt?"1) Job-search goal cards workHere's a story sent in by Fred, from Chanhassen, Minn.
Make a Great First Impression
Searching for employment is one of the most nerve-racking activities to engage in. As if the direct need for income is not stressful enough, the process of writing a résumé, networking in your industry, and applying for jobs can leave anyone shaking in their tracks.
Take the Personal Out of the Workplace: Leave Your Troubles at the Door!
Bringing your emotional baggage into the work place is inappropriate for all the reasons you may imagine. Yet employees, managers and business owners do it all the time.
20 Questions That Helped Me Take A Leap Of Faith And Change Careers
When I was working more than 45 hours a week in a job with a two hour commute each day, the challenge of a new husband, new step children, two beagle dogs and maintaining a home was more than a stretch! Something had to give, and unfortunately I was the one starting to not be able to hold it together!It was a Catch 22 situation. We had an expensive home near the city center with large mortgage costs, which demanded feeding through joint incomes.
Common Résumé Mistakes
Using a general résumé.DON'T DO IT! You cannot successfully use the same résumé to apply to several different jobs.
Write Resume Keywords That Gets Your Application Read
As children we often used to read stories where magical words can open caves filled with treasures or magicians using words like abracadabra..
Interview Quicksand
How will you respond when you're asked the following two questions?1.What type of boss do you like to work for?2.
Self Describing Skills - Key Strengths
You need to be the best you can at describing your best qualities; particularly your key strengths. In my coaching practice I generally, at some point, ask my client: "What are you good at?" purely as a means to establish if they have already thought through this most important question.