Branding Junk Removal - He Did It, Can You?

What does it mean to be remarkable?

Brian Scudamore, CEO and Founder of 1-800-GOT-JUNK?, who in 1996 was operating the million dollar plus company at the age of 26, said it means, "You've got to get out there and be loud and proud... You've got to stand out. You have got to have a brand that is worth remarking about."

He learned much about this type of philosophy from the book Purple Cow, written by one of his mentors, Seth Godin.

It's kind of like Sir Richard Branson's recent flying superhero-saving nurses publicity stunt to launch Virgin Mobile Canada.

Like Branson, Scudamore takes risks. He and his company want to make sure they get noticed. After all, they're "building the Fed-Ex of Junk removal." He does know, however, that beyond the gorilla marketing, his strategies and his team of motivated employees and franchise partners are key to sustaining the brand. "It's all about the people," he said.

After changing the company name, from Rubbish Boys to 1-800-GOT-JUNK (Scudamore was looking for a more professional name and was inspired by the Got Milk campaign and the 1-800-FLOWER model, where it doesn't matter where you are in the country, you can call one number), Scudamore knew he would be able to build a brand. It had never been done in the industry.

"Junk removal is not something new. It's been around forever," he said. "But, it is similar to some other industries where brands have come in and successfully dominated and created a very branded industry.

"Look at Starbucks. There used to be a mom and pop coffee shop on every corner. You don't see that anymore. It's all Starbucks."

1-800-GOT-JUNK is heading in that same direction. Perhaps you'll never find it on every corner, but July 2004 marked its 100th franchise. The company's short-term goal is to have 250 franchise partners with system-wide sales of $100M by the end of 2006.

And, its long term goal is to be the World's Largest Junk Removal Company with a presence in 10 countries by the end of 2012. "We're building something much bigger together than anyone of us could ever build alone," said Scudamore.

He is committed to maintaining and strengthening this type of team work. The growth of the company depends on it and it's also what makes the brand special. "We're only as good as we make ourselves out to be. If we're out there not delivering on our on-time service and up-front pricing that we promise, then our brand doesn't build. People will start to look at us and say, 'These guys aren't as good as they say they are.'

That's the problem with having such a well-established brand and reputation; you have to deliver on your promises. You simply cannot hide from a disgruntled customer, especially not when you're wearing a big blue wig and standing beside a large mobile billboard, waving to the morning commuters as they pass by. The "Honk if you love junk" sign will not help either.

By Christina Lee

Christina Lee is Editor of The Image Architex Online Marketing Magazine (http://www.theIMAGEarchitex.com). Visit the site for more articles on branding and general marketing practices, opportunities, tips and ideas for small-sized business entrepreneurs, artists and producers.

More Resources

Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting

More Branding Information:

Related Articles

9 Keys to an Effective Logo
The right logo, with the right characteristics, will boost your visibility, credibility and memorablity - which means more business for you!These characteristics include:Consistency in use of your logo, tagline, materials. Repetition of similar elements, used in the same or similar ways, helps people to remember who you are and what you do.
Naming Names... How to Name your Business
Sometimes the best inspiration comes from hearing about the deconstruction of other company's names. For you, I am happy to share how I came up with "Slice A Day :: your slice on marketing".
Branding On The Web Is Like Mining For Fools Gold
I am sick and tired of marketing geeks touting the beauty of branding, brand building and just spouting branding in any context, especially when the term is used with "internet" or "web" or "digital!" You can't have a conversation today for more than five minutes without some marketing type throwing in a line about brand building!Branding doesn't work with the net's warp speed - look at some of the leading online brand builders, including a certain big three TV network here in the states and a book seller in Seattle trying to do classic brand extension, from books to barbecues.We tell our B2B clients to build a revenue-producing online brand by developing a campaign that sells the value of their goods or services! Forget the esoteric, very expensive brand building campaigns that have no measurable impact! Here are my ten "cliff notes" to building an effective B2B Brand Online, B2C coming next article.
The MOST Expensive Mistake You Can Make
Most people who own a small business have a huge passion and talent for the product or service they provide. Some people have a business degree.
Revealing the Roots: The Process of Building Brand
How is branding different than marketing?Branding is not so much different from marketing as it is an element of marketing. We think of marketing as a tree; the brand is the roots, holding the tree in place and providing constant energy.
Corporate Identity - A Rough Guide
A rough guide to corporate identityThe tabloids report the millions spent by large corporate companies on their logos as a scandal..
What Make Us Unique and Different
Starting a business can take a lot of time, money, and energy. And because we don't want to completely re-invent the wheel, we often want to copy (legally) other techniques, strategies or processes used by others.
Brand Equity
Brand equity can be defined in many different ways. I have developed a simple, yet powerful, definition of brand equity.
Value-pricing Strategy: Were not The Cheapest but...
In this highly competitive online marketplace, it can be difficult to persuade customers to buy from you when you offer a similar product to your opposition but with a higher price tag. And trying to beat competitors on price alone is a cut-throat business, very risky and not recommended.
Managing the Corporate Brand - a Reputation Perspective
Adored, respected and coveted by customers and organisations alike, corporate brands represent one of the most fascinating phenomena of the business environment in the 21st century. Their importance is unquestionable.
How Do You Define a Good Logo Design?
Everyone wants his company logo to be the best but how good is good? How do we define a good logo? Is it necessary to be colorful or an exquisite piece of art? Can a simple design work as a good logo? We are often in a dilemma.Now to define a good logo design we first need to understand the purpose of having a logo.
Notable News - The Branding Myth
How many times have you heard of seen advertising for a graphic design company that states that they do branding?If you think branding is a logo, letterhead, or web design with all the same look, and colours, then it's true..
Shattering the Branding Myths
If you've been online long, you're sure to have seen many "gurus" give their ideas about branding. However, much of what you read simply isn't true.
Don't Get Caught In the Trap: The BIG Difference Between Personal and Business Branding
When you're all alone in the privacy of your home office, surrounded by your computer, your phone and your business idea, have you ever asked yourself, "Where's the line between me in my business and the business in me"? With hundreds of thousands of home-based businesses starting every year, and few ever flourishing, the topic of branding has become hot, hot, hot. And thanks to experts touting the need for a personal brand in sole proprietor businesses the confusion is growing.
Santa - The Brand
Every Christmas Eve, a burglar named Santa busts into homes around the world, but he has never been charged with B&E. He has one of the best, most positive brands around and it continues to inoculate him against any hint of impropriety, as it has for generations.
Brand Equity Building - Measuring Brand Value
Measuring brand equity allows a company to establish a baseline and track changes in its brand equity over time. If a company consistently works to improve the strength of its brands, it must trace progress, or risk "flying blind.
Branding - Brand Identity Guru
Brands are important aspects of any business, but unlike money or bricks, mortar and paperclips, a brand is an intangible aspect of business. It lives in people's heads and is defined by all of that person's contacts with a company.
Attract More Clients With A Brand Identity
You've probably heard that people buy products and services from people they know, like and trust. And, as I have done, you've probably wondered how you can foster more of this "Know-Like-Trust" factor in your business relationships.
Branding Advertising Agency
Branding used to be a fancy business word, but it is becoming more and more used in everyday business meetings. Finally! For decades, big corporations have used in-house, very well paid brand managers - someone in charge of managing everything that relates to the brand, including design, package and partnerships.
Brand Identity and the CEO
This week I spent a few hours with a highly successful CEO discussing his brand identity questions and concerns. "What do the most successful brand initiatives have in common?" he asked.