Top 7 Ways A Knowledge Base Program Can Improve Your Office
One of your employees has just tried to print something and he/she gets a printer error. The error says, "Out of paper." Well the employee knows that the printer is not out of paper and it does not have a paper jam. What to do? Well the traditional answer is to call technical support. But wait. Hasn't someone else in the office seen this error before? Can it be corrected faster with the help of a co-worker? In this article we will review 7 ways a Knowledge Base program can improve overall office communication.
1. The biggest reason to use a Knowledge Base program is to keep track of software problems. Almost all offices have three dynamics to their software: Operating System, Productivity Software, and custom built software for your business. Entrusting all your business computers to all of this software is indeed a brave move. A Knowledge Base program allows your employees to enter detailed information on a variety of software topics including; how-to(s), program errors, settings and options, hardware settings, and many others.
2. A Knowledge Base program is perfect for storing... well, knowledge. Quite often your office will have an employee who has been with the business for several years and then suddenly submits their two week notice for a variety of reasons. This employee takes all of his/her knowledge with them. This leaves other less informed employees to fill their shoes. Not an easy task. It doesn't need to be that way any more. With a Knowledge Base program, an employee can be required to make at least one entry a week. If you have 5 employees, that is 260 entries in your Knowledge Base per year!
3. How does one define knowledge? A Knowledge Base can be basically anything you desire. Quite often we have contact information, vendor information, and policies and procedures stored in hundreds of files over the whole hard drive; or worse, papers all over the office. A Knowledge Base makes it easy to have all that information in one place. If the Knowledge Base has a robust search engine; a search can be completed in a few seconds.
4. Customer Relations. A Knowledge Base can improve customer relations. Customers can now have advanced knowledge of polices and procedures and well as product and service pricing, and with a quick response from the employee.
5. More accurate answers. Often, you simply give up trying to find the information and take your best guess at what you think the material contained. While this may be acceptable to you some of the time, it may not be acceptable to the customer or client you are talking to.
6. Improve Office productivity. The same employee that had the "out of paper" error message found out from the Knowledge Base that he/she needed to re-install the printer driver. This saved the employee twenty minutes out of the work day.
7. Beat the competition. The competition may have never even considered using a Knowledge Base program in the office. By having this basic idea and software in place, you will be able to work smarter, save time, and save money. The competition will be left in the dust!
Bonus Tip:
Research the best Knowledge Base software for your business. Knowledge Base(s), sometimes called Knowledge Management comes in many different flavors. Check out the vendors! Make sure they have a free demo or product information on their website.
Author Bio
Author: Brandon Doyle
www.doylesoftutah.com
Article Source: http://www.ArticleGeek.com - Free Website Content
More Resources
Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting
More Software Information:
- Group 1
- Group 2
- Group 3
- Group 4
- Group 5
- Group 6
- Group 7
- Group 8
- Group 9
- Group 10
- Group 11
- Group 12
- Group 13
- Group 14
- Group 15
- Group 16
- Group 17
- Group 18
- Group 19
- Group 20
- Group 21
- Group 22
- Group 23
- Group 24
- Group 25
- Group 26
- Group 27
- Group 28
- Group 29
- Group 30
- Group 31
- Group 32
- Group 33
- Group 34
- Group 35
- Group 36
- Group 37
- Group 38
- Group 39
- Group 40
- Group 41
- Group 42
- Group 43
Related Articles
How to Get The Best Accounting Software For Your Small Business
Buying accounting software is a major investment. It's an important decision and you need to be sure of all the facts before you buy.
Top Questions to Ask Before Buying a Help Desk & Asset Management Software
#5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed?#4 Typically your company gets hardware parts and accessories from different vendors.
ERP Remote Support: Microsoft Great Plains Analysis - Pluses & Minuses
Former Great Plains Software Dynamics/eEnterprise and currently Microsoft Business Solutions Great Plains serves midsize and corporate clients as ERP system in the following countries and regions: USA, Canada, Mexico and Latin America, Brazil (where MBS actually promotes Navision and has GP for multinational corporations), Saudi Arabia, OAE, Egypt and the rest of Middle East, South Africa, Nigeria and the whole African continent, U.K.
Lotus Notes Domino and Web: Application Development - Tips for Programmers
Beginning with Domino version R4 it has integration with the Web, and the server itself becomes a HTTP-server. The next releases of Domino Web-server add new functionality (for example servlet managers, supported JVM versions upgrade, etc).
Microsoft Navision Customization and Reporting - Tips For Programmer/IT Specialist
C/SIDE (Client/Server Integrated Development Environment) - The core of Navision is the C/SIDE. C/SIDE is the foundation for all the business management functionality of Navision.
Corporate ERP: Microsoft Great Plains For The Plant In Brazil - Overview For CIO
Microsoft Business Solutions Great Plains as new ERP for multinational corporation manufacturing facility in Brazil.If your company plans to outsource manufacturing in Brazil by purchasing existing facility there, the first step would be to implant new management team and revise business processes and procedures.
Protect Your Computer...and Your Business!
We all take the computer for granted. I mean, all we have to do is switch it on and it's ready to go.
Does Microsoft have any real competition?
Does Microsoft Have any Real Competition? Copyright (c) 2003 Gregory S. Diehl In a word, yes.
RSS: Get Notified When Your Favorite Websites Are Updated
RSS (Really Simple Syndication) is a way for a site to publish it's updates. RSS readers can read these notifications and display a listing of the updates to you, the user.
Beware of The Pirated Software E-Mail Scams!
You have gotten those E_Mails buy software at deep discounts. It is very tempting to save 85% to 95% on your favorite Software Titles.
Corporate Accounting System: Microsoft Great Plains - Overview
Corporate ERP/MRP selection might be tough one, especially considering very turbulent ERP world and fierce competition between Microsoft Business Solutions (Great Plains, Navision, Axapta, MS CRM), Oracle (Oracle Financials, PeopleSoft, JD Edwards), IBM (including Lotus Domino), SAP, Microsiga (Brazil, Portugal). We recommend you, IT director of large corporation, make your home work and decide on Microsoft or Java/EJB/J2EE platform (however you should consider vendor dependence minimization, and stake on both with XML streams integration between the two).
Microsoft Great Plains Implementation for Large Corporation - Overview for VP IT
Microsoft Business Solutions Great Plains was historically designed to serve mid-market first and then with addition and acquisition of new modules - Great Plains Dynamics architects planned to enter into corporate market. When Microsoft SQL Server took its place as relatively reliable and stable database platform, Great Plains gained scalability.
Free Software for Newbies and Web Developers
Here is some free software tools to help you build your own websites and create web products.Learning new skills is not difficult.
10 Things You Can Do With Photoshop CS2 That You Couldnt Do Before Now
Is Photoshop CS2 worth the upgrade? You bet it is! Here are just 10 things you can do with this fantastic new version of Photoshop that were impossible (or difficult) to do with previous versions:1. Manipulate objects in the Adobe BridgeThis new generation of file browser enables you to look at photographs and artwork in detail before you open the file, process multiple Camera Raw images, flip through pages in PDF documents, size, rate and organise your work in a convenient and highly user-friendly way.
Great Plains Dexterity - Microsoft Great Plains Customization Overview
Microsoft Business Solutions Great Plains, former Great Plains Software Dynamics and eEnterprise are Dexterity-written applications. Also small business line: Microsoft Small Business Manager or Small Business Financials is written in Dexterity and uses the same code base as Great Plains.
Navision Sales Module & Reporting: Jet Reports, C/ODBC, XBRL, Business Analytics - highlights
Microsoft bought Navision, Denmark based software development company, along with Great Plains Software. Now Microsoft Business Solutions offers the following ERP applications: Navision (former Navision Attain), Microsoft Great Plains (former Great Plains Dynamics/eEnterprise), Solomon, Axapta.
Crystal Reports for Microsoft Great Plains - Overview for Developer
Microsoft Great Plains is main accounting / ERP application from Microsoft Business Solutions, targeted to the US market. It serves the whole of vertical and horizontal market: most of the industries and company sizes.
What is Fleet Maintenance Software?
Simply put, fleet maintenance allows companies to monitor and maintain their fleets of commercial vehicles more efficiently.Fleet maintenance requires a great deal of organization and management skills.
Basic Tips and tricks for Windows XP
Running Applications in Compatibility ModeWith Windows XP, you can run programs as if though they were being run under a different operating system. (This is known as "emulation".
What is Shareware?
Shareware is software that you can try before you buy; shareware is a kind of marketing method for software. Software developers post trial versions of their software on websites.