Top 7 Ways A Knowledge Base Program Can Improve Your Office
One of your employees has just tried to print something and he/she gets a printer error. The error says, "Out of paper." Well the employee knows that the printer is not out of paper and it does not have a paper jam. What to do? Well the traditional answer is to call technical support. But wait. Hasn't someone else in the office seen this error before? Can it be corrected faster with the help of a co-worker? In this article we will review 7 ways a Knowledge Base program can improve overall office communication.
1. The biggest reason to use a Knowledge Base program is to keep track of software problems. Almost all offices have three dynamics to their software: Operating System, Productivity Software, and custom built software for your business. Entrusting all your business computers to all of this software is indeed a brave move. A Knowledge Base program allows your employees to enter detailed information on a variety of software topics including; how-to(s), program errors, settings and options, hardware settings, and many others.
2. A Knowledge Base program is perfect for storing... well, knowledge. Quite often your office will have an employee who has been with the business for several years and then suddenly submits their two week notice for a variety of reasons. This employee takes all of his/her knowledge with them. This leaves other less informed employees to fill their shoes. Not an easy task. It doesn't need to be that way any more. With a Knowledge Base program, an employee can be required to make at least one entry a week. If you have 5 employees, that is 260 entries in your Knowledge Base per year!
3. How does one define knowledge? A Knowledge Base can be basically anything you desire. Quite often we have contact information, vendor information, and policies and procedures stored in hundreds of files over the whole hard drive; or worse, papers all over the office. A Knowledge Base makes it easy to have all that information in one place. If the Knowledge Base has a robust search engine; a search can be completed in a few seconds.
4. Customer Relations. A Knowledge Base can improve customer relations. Customers can now have advanced knowledge of polices and procedures and well as product and service pricing, and with a quick response from the employee.
5. More accurate answers. Often, you simply give up trying to find the information and take your best guess at what you think the material contained. While this may be acceptable to you some of the time, it may not be acceptable to the customer or client you are talking to.
6. Improve Office productivity. The same employee that had the "out of paper" error message found out from the Knowledge Base that he/she needed to re-install the printer driver. This saved the employee twenty minutes out of the work day.
7. Beat the competition. The competition may have never even considered using a Knowledge Base program in the office. By having this basic idea and software in place, you will be able to work smarter, save time, and save money. The competition will be left in the dust!
Bonus Tip:
Research the best Knowledge Base software for your business. Knowledge Base(s), sometimes called Knowledge Management comes in many different flavors. Check out the vendors! Make sure they have a free demo or product information on their website.
Author Bio
Author: Brandon Doyle
www.doylesoftutah.com
Article Source: http://www.ArticleGeek.com - Free Website Content
More Resources
Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting
More Software Information:
- Group 1
- Group 2
- Group 3
- Group 4
- Group 5
- Group 6
- Group 7
- Group 8
- Group 9
- Group 10
- Group 11
- Group 12
- Group 13
- Group 14
- Group 15
- Group 16
- Group 17
- Group 18
- Group 19
- Group 20
- Group 21
- Group 22
- Group 23
- Group 24
- Group 25
- Group 26
- Group 27
- Group 28
- Group 29
- Group 30
- Group 31
- Group 32
- Group 33
- Group 34
- Group 35
- Group 36
- Group 37
- Group 38
- Group 39
- Group 40
- Group 41
- Group 42
- Group 43
Related Articles
The Truth: Netzero 3G
We've all seen the ads on TV for Netzero 3G. You know the ones, "speeds so fast you sworn it was broadband" Well if your using it, you may not think it really is.
Easy Guide to RAID Recovery
What is RAID RECOVERY?RAID stands for Redundant Array of Inexpensive Disks. It is a method of combining several hard drives into one unit.
Four Easy Ways To Prevent Spyware
How would you like to prevent spyware and adware from getting into your computer? You need to stop adware and spyware before it gets into your files. That way you're protecting your private information such as passwords, credit card numbers and other documents that you don't want to share with anyone.
Alien Intruders!
You probably didn't casually invite, or extend a formal attendance requestto, these undesirables known as viruses.Regardless of your opinions, such cyber-nomads may call on you, complete andactive, with their destructive payloads.
Quick Summary of Basic and Common Linux Commands
There are many commands that are used in linux on a daily basis, ones that everyone should know just to get by. Like back in the days of DOS, you had to know how to work with the command line and how to navigate around.
Microsoft Great Plains eCommerce: overview for developer
Microsoft Business Solutions Great Plains was designed back in the earlier 1990th as first graphical ERP/accounting system for mid-size businesses. The architects of Great Plains Dexterity - this is the internal mid-shell, all Great Plains was written on, designed it to be easily transferable between graphical operating systems (MAC, Windows, Solaris - potentially) and database platforms - initially Great Plains was available on Ctree (both Mac and PC) and Btrieve, a bit later high end version Dynamics C/S+ was available on Microsoft SQL Server 6.
Run Your Own Search Engine
Our hosted solution allow you to run your own search engine.You can have your own special search engine such as travel, games,animals, medical, software, sports, music, cars or any other category you like.
Microsoft Great Plains: exchange & brokerage - implementation notes
If you company is small or mid-size special products or materials exchange broker, you probably have custom in-house made exchange application. Nowadays exchange is done over the internet, so you might have advanced web-based exchange application.
Crystal Reports For Microsoft Navision - Overview For Programmer/IT Specialist
Let us give you - developer some hints in the report creation.C/SIDE database - use C/ODBC to create the connection for your Crystal Report.
Microsoft CRM: Data Conversion - Import from Act!
Best Software Act! is very popular CRM for small and mid-size organization. This system attracts business owner by its low price, plus system is very easy to use.
10 Ways to Learn a Software
Following tips help you to learn a software in lesser time and in an efficient manner:1. After installing a software package, look for any README file in the installed folder.
Accessing XML Using Java Technologies
The most important benefit of XML is its simplicity. Though it is simple it is powerful enough to express complex data structures.
Most Common Ways to Accumulate Spyware (where It is Downloaded to Your PC)
It is possible that if one avoided all sources of spyware, ad-ware and virus infection that infection would be at minimal levels. Although I don't recommend using only this method as a form of fighting spyware, it can be a potentially effective mean.
OLAP, An Alternative Technology Over Spreadsheets
Are Spreadsheets Robbing your Enterprise of Competitive Advantage?'90% of "average" companies are not confident that their forecasts and reports are accurate and reliable'In a recent study, 81% of FD's cited that their highest priority is the accuracy of revenue and earnings forecasts while 63% complained of inadequate budgeting and forecasting systems .The modern FD is coming under increasing pressure from all sides to produce more robust, meaningful and accurate financial information.
C++ Tutorial 2, Input and Variables
This is the tutorial where we really get into programming. Input and variables are the essence of programming.
Adware and Spyware Blockers
The most important things you can do for your computer right now is to install adware and spyware blockers. Everyone is aware of computer viruses and run an anti-virus program to guard your computer against them.
Increase Office Efficiency With One Simple Tool
When you need a phone number, you do a quick search on the Internet and in a few seconds, you've got the information you need. And you probably receive a lot of contact information right inside the emails you receive every day.
How to Backup Windows XP Home Edition
Your computer cost you from hundreds to thousands of dollars, but the computer itself is not the most valuable part. The data on the hard disk is the most valuable part.
Groove Network. Are you in it?
If you are in a business that passes documents around to be reviewed and edited over and over before they are ready to be posted for advertising or for a client, then you have probably already heard of a software solution to help keep your "floating" documents organized from Groove Network. You may not be aware that there is another option out there.
Review on QuarkXpress 6.0
After almost two decades of existence, Quark has become the basic building block of any print designer's toolkit. It has deservedly gained a reputation for reliable printing, offering consistent and dependable output that prevents costly mistakes.