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How to Make the Best of it - Take Your Weather with You
I once worked in a place where there were three lines of words, placed just before employees went from backshop to front of shop. These said:-Smile!Remember - you represent your CompanyDelight your customers.
Building Bridges of Communication
Building a 'bridge of understanding' between parties is fundamental if your business communication is to succeed. If you are a consultant to a client, or a salesperson attempting a closer relationship with your customer, here are five techniques that help achieve just that.
I Cant Use This Approach Unless My Boss Does - Power, Accountability, and Consequences
People who work with us often struggle with this dilemma: in theory, they come to believe that it would be very helpful to use our approach with people who have more power than they do, and in practice, sometimes it seems too risky to try. Some examples of things that feel too risky include raising questions with your boss about his or her performance, disagreeing publicly with people who have more power , or otherwise sharing information that might lead you or the person in power to feel put on the sp ot.
Hire People For What They Do Best
I recently flew from Seattle to Atlanta, I realized, just as we began our taxi, that it takes hundreds of support personnel to maintain a flight. I saw the woman at the check-in desk, security, pilots, luggage handlers, flight crews, air controllers, and the various staff physically on the tarmac doing whatever people do on an airport tarmac.
Top Ten Tips About Communicating with Your Employees Effectively
Communication is the basis of who you are as a manager/leader in business. The rules are simple and the good news is that you can learn them and develop your skills.
How to Deal With Salespeople
If you are an executive, you may sometimes feel like a open jelly sandwich at a picnic. Every crazy critter in the world wants to bite into your budget.
Morale Boosters: Feed the Troops First
When economic conditions turn tough or when the heavy work load seems never-ending, leaders tend to forget the "basics"-building commitment beyond the paycheck. It's the small things everyday that can bring down morale and it's the small things everyday that can raise performance.
7 Essential Elements To Every Organizational Change
[This article is based on excerpts from the special report "Overcoming Resistance to Change" by Dr. Mike Beitler.
Demise of the Lone Ranger Manager: A Lesson in Management Communication Style
When executives see themselves as solely responsible for the overall success of their enterprise, subordinates can hardly be blamed for acting according to predictions.Let's look at a familiar scene in classical American - if I may use the word - mythology.
Downsizing in Organisations - The Real Truth
I've met and worked with many people in all sectors of the business world and found that the majority of managers and team leaders are spending too much of their time on basic administrative tasks. Tasks for which they have had no training in.
Allowing Employees Responsibility
Merely assigning a task with detailed instructions is not effective delegation. An employee cannot grow without the freedom to make decisions on how the job should be done.
Improving Patient Sensitivity in Doctors and Hospital Staff
COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired.
Is Busyness Affecting Your Business?
I'm too busy; I'd love to but I'm very busy; I'll get round to that when I'm not so busy.How often have you said any of those phrases? How many times a week do you hear someone else say those phrases? They're very common and busyness seems to have become a way of life for many people.
The Seven Cs: Partnership Danger Signs - The 5th C: Control Issues
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.The 5th C: Control IssuesWhen control is in the picture it is a lose/lose proposition.
Attract and Retain Positively Great Employees - An Action Plan for Employee Training
Everyday a business owner, CEO, or manager somewhere is complaining about the lack of good employees. On the same day, in a break room, employees are complaining about the lack of good jobs.
Innovation Management - Diversity Can Make All The Difference
Companies are welcoming a diverse range of employees (The Sunday Times, April 10 2005). Doh!It is incredible that this concept is getting coverage in 2005.
Smart Choices: How to Hire the Best
Your organization's continued growth and success depend on making smart choices and hiring the best. Today's economy is exploding with talent, allowing you to be selective about the staff you hire.
Business Intelligence & Data Warehousing in a Business Perspective
Business IntelligenceBusiness Intelligence has become a very important activity in the business arena irrespective of the domain due to the fact that managers need to analyze comprehensively in order to face the challenges.Data sourcing, data analysing, extracting the correct information for a given criteria, assessing the risks and finally supporting the decision making process are the main components of BI.
Customer Focus - Just 5 SimpleThings You Need to Think About
You can boil down the difference between successful businesses and the rest in how they work with their customers, in just five areas.So, what does this mean?What They WantSelling what your customers really want is just critical.
Innovation Management and Brainstorming Management - why people hate to brainstorm!
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation.