| |
| |
|
Management Information |
|
Top Ten Tips About Communicating with Your Employees Effectively
Communication is the basis of who you are as a manager/leader in business. The rules are simple and the good news is that you can learn them and develop your skills...and it's quite easy! Here's the low-down on great Communication:- The best communicators... Great Communication is about making what you say very easy to understand. Just realise that important messages get across better without loads of technical jargon or 4 (or more!) syllable words. Less is definitely more. It is important to understand that there are different levels of message for different groups of people. This is not demeaning those different groups - indeed, it honours them that you have taken the time to think of them. Be aware of who you are talking to and pitch the message accordingly. The best Communication is as much about listening, as what you say. It's the 'two ears/one mouth' thing - keep how you use them in proportion. People love it when you listen to them and you will learn much more about them and their situation. Check out Dale Carnegie's 'How to Win Friends and Influence People' - a fantastic little book that's stood the test of time. It is important that when you are in dialogue with someone, be it on the phone, face-to-face or in a group, that you give them your full attention. If you go off-message because of interruption or distraction you will lose them and your credibility. All inputs from others is valuable, very valuable. So ensuring that when folks have taken the time, effort and, yes, courage to speak up, that you treat them with respect and gratitude. Getting the message across is the responsibility of the person giving the message. It is no good saying, 'Well, I meant that...'. You need to sharpen your Communication skills up, if things go wrong and look inside yourself at the possibly mixed messages you are giving and refine them in the future. Learning is good! By writing up important messages and circulating them, just to confirm. It's a bit of a chore, but it makes sure that things are really clear - especially great for those who are less auditory and more visual. You speak with authority and in an easy to understand language - and you captivate. People leave you thinking - 'hey, I can go for that' and 'what a nice guy (or gal!)' Great communicators have this innate skill. It's like an old friend pops by for a chat. The best communicators truly have a charismatic skill which enables them to settle in very, very easily. Hard to learn, but very noticeable. 'What did you take from that message?' or 'Was what I said clear?'. Two simple yet key questions which activate that feedback loop. Never assume that your message is the one that everyone has received - it's worth checking out. So there it is - Communication in Ten easy steps. Get these right and it will significantly help your management performance, that of your people and your business overall. Copyright 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, executives and corporate leaders. He has hundreds of hints, tips and ideas at his website, coaching-businesses-to-success.com. and a regular blog right here (Note to editors. Feel free to use this article, wherever you think it might be of value - it would be good if you could include a live link)
MORE RESOURCES: Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting |
|
|
|
RELATED ARTICLES
Interviewing Candidates: 3 Ways to Avoid Snap Judgments Have you ever hired the wrong person? If so, perhaps you are an emotional interviewer?An emotional interviewer tends to make judgments on first impressions. In a matter of minutes, an emotional interviewer may decide if someone is competent or not. 4 Tips on How to Avoid Communication Lines Breakdown For example, in a small, two-person company, there is often the greatest opportunity for direct conversation and discussion throughout the day. There are only two possibilities for verbal communication and it's usually quick, easy and descriptive. The Measurement of Manager Training THE MEASUREMENT OF TRAINING: Evaluation is one of the most valuable - and challenging - aspects of a training manager's job. A well-planned and on-target evaluation process can be the tool which separates a superlative training department from a merely satisfactory one. Coaching Can Get The Boss In Shape Who tells the boss that they can improve their management or leadership? How do they look at themselves objectively and identify what areas they can improve and the benefits of doing so?These days many people have become more aware of the need to look after their bodies and their health. Not only do many join gyms or start participating in sports regularly - a number are using personal trainers. Business Intelligence & Data Warehousing in a Business Perspective Business IntelligenceBusiness Intelligence has become a very important activity in the business arena irrespective of the domain due to the fact that managers need to analyze comprehensively in order to face the challenges.Data sourcing, data analysing, extracting the correct information for a given criteria, assessing the risks and finally supporting the decision making process are the main components of BI. Business Opportunity - Leverage Your Employees! As a business asset, they don't sit well on the P&L statement. They aren't valuable like a piece of machinery, or an office block. Great Hires: Avoid Costly Mistakes Picking people for a job is like going to the store to buy apples. Before you go, you ought to know whether the apples are to be eaten fresh, make into applesauce, baked into a pie or made into juice. Why Good Enough... Isnt About a year ago, I had an opportunity to have dinner with the CEO of an engineering startup company in Pennsylvania. As we discussed engineering design matters over Chinese food, he took a few moments to talk about his business philosophy. What Cross-cultural Training Can Do for You International business is more complex than ever before. Success in every sector is now seen in global terms. Are You the Culprit? Are you a business, non-profit or association manager who pretty much ignores your organization's important outside audiences?If that's you, do you realize how difficult you're making it to achieve the important behavior changes you really need and want? I mean changes that lead directly to achieving your department, division or subsidiary's objectives?I'm talking about achieving new levels of membership applications; growing the repeat purchase rate; capital givers looking your way; attracting new prospects; expanding the list of organizations officially specifying your service and products; or suppliers newly motivated to meet your strict quality and delivery requirements.Start operating in your own best interest by taking a closer look at the public relations work underway on behalf of your unit. Three Business Lessons From The US Postal Service There was a buzz in the air recently about the US Postal Service. Seems as though they were running into a budget deficit in the billions. I Cant Use This Approach Unless My Boss Does - Power, Accountability, and Consequences People who work with us often struggle with this dilemma: in theory, they come to believe that it would be very helpful to use our approach with people who have more power than they do, and in practice, sometimes it seems too risky to try. Some examples of things that feel too risky include raising questions with your boss about his or her performance, disagreeing publicly with people who have more power , or otherwise sharing information that might lead you or the person in power to feel put on the sp ot. Tales From the Corporate Frontlines: Diversity in the Workplace: Ethnic Considerations This article relates to the Diversity in the Workplace Competency, commonly evaluated in employee satisfaction surveys. This competency explores whether your organization provides understanding and supports interaction among diverse population groups while respecting individuals' personal values and ideas. 5 Tips For Creating Great Jobs 1) Create A Powerful "Mission Statement"-When your business mission is clear, every part of your business will improve, because you have a clear, definite major purpose. You will more easily attract people that believe in your mission. 3 Keys to Being a Fearless Executive In my work with business executives, I have come to the conclusion that most individuals in positions of influence got there accidentally. This may sound harsh to those of you in the business world reading this article, but the truth CAN be harsh, much like the medicine our mothers gave us as young children. You're Hired, Now Go Home: Managing Workers at a Distance Telecommuting or virtual work opens up a wider net of potential employees for businesses - the disabled, the stay-at-home parent, the student, the retired, the flextime person, etc. However, it also creates unique challenges in hiring, supporting and managing this new group of workers. I Said Pareto Chart? Not Potato Chart! Does this sound familiar? You were hired for the new management position. You were tasked to turn the numbers around. Managing Change in the Workplace Change is exhilarating. Change is terrifying. Protect Your Organizations Proprietary Information The other day one of our overseas clients called in a state of near panic, to ask a question. At issue was whether they had unwittingly violated U. Project Managment: Land the Plane Stop Doing and Start Succeeding We all spend time on planning vacations. If it's not you then it's probably your significant other or travel agent.
|
| home | site map | contact us |