How To Sell On Ebay: Using Store Policies To Cement Your Credibility

In your quest to build credibility as an Ebay seller, few things are more important than creating and following consistent store policies. Doing so will provide your customers with an attractive buyingatmosphere, where they will feel safe making any transaction.

Whenever I create store policies--whether it be foran Ebay business or an Internet business--I use onestandard: I promise what I can reasonably deliver. And I deliver more than I promise as often as possible.

If I can reasonably offer to ship everything two days after payment, I will promise it. But if I get the chance to ship some items within one day, I takethat opportunity to overdeliver.

Not only is this a more ethical approach--deliveringor overdelivering on all promises--but it is also a more practical business strategy for the long-run.

Developing relationships with your customers is the best way to get repeat sales, testimonials, and positivefeedback--the three pillars which will support your business and increase your cashflow.

You should extend this principle to other policies.

Create a return policy that stipulates when and for what reasons you will accept a return. Again, you will want to give the customer certain guarantees,but at the same time, you don't want to promisewhat you can't reasonably deliver.

For instance, you may want to stipulate that youwill only accept returns if the item is broken. You may also want to add that you can only accept returns within 14 days of delivery.

In addition to a shipping and return policy, you will want to create a statement of quality assurance.When I used to sell jewelry on Ebay, I promised my customers that the metals were solid, the gems were real, and everything was stamped.

It was relatively easy for me to prove this because all of my jewelry came with gemologist-certified appraisals; however, if you aren't selling something that can lend you credibility in a similar fashion, you will need to earn it in the form of testimonials andpositive feedback.

. . .and this is precisely why it is so important for Ebay sellers to create and follow store policies. Not only will this lend you credibility and subsequently encourage visitors to bid, but it will also prevent customers from making unfair complaints against you.

In addition to this, when you overdeliver, your customers will know it - and they will verify it with feedbackand testimonials.

http://www.workathomerightnow.net/ebay.htmlWritten by Isaiah Hull, author of "How to Profiton Ebay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!

More Resources

Online Auctions: The New Way of Shopping for Mauritians
Since their introduction several years ago, online auctions, such as eBay, have been one of the hottest destinations on the World Wide Web. Auction sellers are attracted by the prospect of a broad venue for their products and the possibility of high profits.
Auctions Make Money!
An untapped online business resource--outside of your basic Yahoo and Ebay, among others--is setting up your own auction sales venue.Since most families have items in their home that have outlived their usefulness, they can get started at online auctions for mere pennies.
Use Auction Templates For eBay Success!
Auction templates are simply a must for successful online auction selling. One day I spent approximately 45 minutes writing a listing for an item that would make me about $5 in profit! I suddenly realized the stupidity of what I was doing.
How To Cut Your eBay Fees By More Than 90%
Now, are you ready for the REAL TRUTH about selling on eBay?It's simple; don't list too many items for sale using their auction format. Instead, set up one of their stores.
Garage Sales, Flea Markets, and Special Events... Oh My!
The activity chart is an ingenious way to find, in order, events happening in your community throughout the day. Plug in 'www.
7 Great Reasons Why You Should Start an EBay Business Today
EBay is a great part or full time business. An Ebay Business can be used as a way to promote your Online Home Based Business.
Photos on my eBay Auctions: How Do I Add Them?
On another forum I'm involved with, someone's asked a great question: I want to sell products on eBay, but I want to include photographs with my items. How do I do that? What kind of camera do I need, and what settings should I use?The first step is to buy a digital camera.
Profit through Other Peoples eBay Errors
There are many issues that influence how an eBay auction ends. Timing, Description, Title, Photos, the list could go on and on.
eBay Motors : Buy or Sell a Car on eBay
Are you having trouble finding a great deal on a car in your local area? Well, join the club. Using Online Bidding at eBay Motors can be the perfect answer you've been looking for.
So What Are YOU Going To Do About eBays Fee Increases?
Unless you have been hiding under a rock, I am sure that by now you have heard that eBay is raising its fees. So what's a small merchant to do? Here are some suggestions.
How To Sell On Ebay: Using Store Policies To Cement Your Credibility
In your quest to build credibility as an Ebay seller, few things are more important than creating and following consistent store policies. Doing so will provide your customers with an attractive buyingatmosphere, where they will feel safe making any transaction.
How to Sell on eBay Internationally without Risk
eBay allows you the opportunity to sell all over the world. It is exciting to communicate with a customer from England, Australia or Japan via email.
Where To Find Items To Sell On eBay
One question that always seems to pop up is, "Where do I find products to sell on eBay?" Here are some ideas to get you started.Start at HomeWhen you first get started, it can be a little unnerving.
How To Find Tons of Hot Items Selling On EBay ...In Less Than 10 Minutes
There are many ways to start a home business online, and few are easier than eBay - the world's largest online auction site. However, there is one critical condition - you have to know what to sell and how to sell it.
Increase your eBay Profits the Easy Way
Sometimes the simplest things can boost the number of visitors and bids to your auction listings and increase your eBay profits.Robert G.
Online Auctions: 10 Secrets You Should Know Before Bidding At An Online Auction
You may have heard about ebay and other online auctions.You may have participated in some of the biddings.
Why 95% of All eBay Sellers Fail
eBay is now the 8th most visited site on the internet and it has just one purpose - sales. With 40 million visitors per month most eBay sellers are missing a golden opportunity.
Get Yourself A Piece of The eBay Pie
Ebay is without a doubt the greatest internet marketing phenomenon of all time. Millions of people log on every minute and every second there are hundreds of items listed, sold and bought, and of course money is made.
Are You an Ebay Shopper?
As I write this article, I am keeping an eye on an item on eBay. Do I have to keep an eye on it? No.
The Drop Shipping Business
You have suddenly found the perfect business and you are all geared up to make lots of money. You have see the ads about Drop shipping and it sounds great.

More Auction Information:

Related Articles

The Secret To Real eBay Success
Q. I hear so much about people who started selling on eBay and eventually turned it into their full time business.
Before You Sell On Ebay, Take The Most Important Step
If you want to earn a full-time income selling on Ebay,you must take the first and most important step in allsuccessful business ventures: you must accept that itis possible.This probably sounds really trite--and maybe it is, butthat doesn't mean it's any less true.
An Emerging Market in eBay Consignments: The eBay Trading Post (Part II In A Series)
In 2002, the eBay consignments business was born, referred to by eBay as the Trading Assistant Program.It's possible that eBay didn't foresee just how much they would benefit form their eBay consignments program.
eBay Consignments: The Giant Opportunity Hiding on eBay (Part I)
More and more, people are becoming aware that they have potential cash sitting in their closets, attics, and basements. But not everyone has the time or the know-how to tap into it, so these items remain where they are or are given away.
How To Increase eBay Profits
Some sell on eBay to clean out their garage or attic.Some sell to make a little extra money here and there.
Losing Sales By Overcharging For Shipping And Handling
As a serious seller on eBay you're familiar with their fee circumventing rules. If not, visit: http://pages.
Your Junk is Another Persons Gold
Saving money can be quite hard to do if you are on a tight budget, but all of us can do it very simply by selling the things that are cluttering up our homes and which we no longer need. I am fairly sure that most of us, if asked, would like some extra cash to help pay off a loan or other debt, or to put towards something nice like a holiday or something else that you would like to save up for.
How to Market with Niche Auction Sites
Online auctions are big business. But they can be big headaches.
Top Secret Ebay Powerseller Technique: Classifieds Produce Auction Power
I was browsing through all of the classified sections, and stumbled on Wanted to Buy. I noticed that people were placing ads for items they wanted to purchase.
Photos on my eBay Auctions: How Do I Add Them?
On another forum I'm involved with, someone's asked a great question: I want to sell products on eBay, but I want to include photographs with my items. How do I do that? What kind of camera do I need, and what settings should I use?The first step is to buy a digital camera.
EBay: No Way?Yes Way (Ten Seller Themes)
Hearing that there are more than 1.2 million registered eBay users, that more than 25,000 members make five figure income as full time eBay entrepreneurs, and that more than 250,000 part timers make several thousand dollars a year of supplementary income from eBay enterprises would make anyone comment in disbelief with, "No Way".
How to Sell on eBay Internationally without Risk
eBay allows you the opportunity to sell all over the world. It is exciting to communicate with a customer from England, Australia or Japan via email.
8 Top Tips For Successful Art Auction Listings
Why is it that some artists seem to make easy money on eBay whileothers struggle to break even? Seller A and seller B could be selling paintings of the same calibre, yet seller A turns a good profit year in year out and has Powerseller status, while seller B struggles to even make a profit at all. Often it has a lot to do with the look of their auction listings.
How To Sell On Ebay: Pricing Strategy
Many new Ebay sellers make one of two mistakes: eitherthey overprice items to an unsellable extreme; or theylose money on every transaction by setting low startingprices with no restrictions.In this lesson, I am going to go over which pricing strategies to use and when if you are using a ten-dayauction setup.
Make Money Online: Learn To Sell On Ebay
The online auction site eBay is an excellent tool for makingmoney online. Think of eBay as an online yard sale andshopping mall.
Save on EBay Fees with Free Image Hosting
Experienced sellers at online auction sites such as EBay will tell you that the single most effective tool of persuasion is a good image. Multiple images are even better.
6 Reasons Why an eBay Business is the Easiest and Safest Home Business to Start
Calling internet auctions an "Entrepreneur's Dream" isn't poetic license or part of the get-rich-quick rhetoric. Net auctions are the simplest, easiest way on this planet for the little guy to make money.
Top 10 Free Online Wholesale Resources
By the time that a product has made it to your local retail store, it's probably changed at least three people's hands, possibly even more than that. And each one of those people had to mark up the cost of the item to cover their investment and make a profit.
EBay Feedback, 5 Key Things All EBayers Should Know
eBay's user feedback system is one of the site's most important components. Without the conscientious comments recorded by both buyers and sellers, there would be no way for anyone to build up a trustworthy reputation in the nearly anonymous realm of cyberspace.
How To Sell On Ebay: The Money Is In The Back-End
Many people who sell on Ebay completely neglect the follow-up process. They post an auction.