VOIP Information

By Debbie Jacobsen

Thousands of people each month are subscribing to VoIP service and having their regular telephone line disconnected. Internet phone service is a HUGE deal for us consumers, as it provides us with a super cheap alternative to traditional telephone service, and gives us something very important: CHOICES! Perhaps for the first time in our lives, we are no longer required to use our local phone company for telephone service – isn’t that great?

VoIP is not for everyone, though. There are some requirements and drawbacks to internet phone service that may or may not influence your decision to switch. Most people consider the potential issues associated with VoIP to be minor, and find that the low cost and free features of broadband phone service far outweigh any negatives.

In order to understand the drawbacks of VoIP, it helps to understand a bit about what it is and how it works.

A Brief Introduction to Internet Phone Service

VoIP is the most popular acronym used to describe internet phone service. It stands for Voice Over Internet Protocol, which is a technical term describing a standard set of rules that define how voice signals are transmitted over the internet. Some other common terms used to describe VoIP are “broadband phone service” and “IP phone service”. As the term VoIP implies, INTERNET SERVICE IS REQUIRED in order to use VoIP.

A small device called a “VoIP adapter” is used to perform all of the complex functions required to make it possible for voice signals to be transmitted over the internet. The adapter is connected by network cable to your broadband modem or router, and another cable is directly connected to your telephone. There are other hardware configurations, but this is the most basic one. No phone jacks are required.

During a telephone call, your conversation goes through the VoIP adapter and is routed over the internet to its final destination. This is why VoIP is so inexpensive - it doesn't rely on the telephone companies expensive network and switches. With VoIP internet phone service, you can call any phone anywhere in the world. The person you are calling does not have to also be using an internet phone.

Potential Issues With VoIP

Although internet phone service looks and acts just like regular phone service, there are some technological differences that can cause issues with your service from time to time.

• E911 Dialing is a “must have” for anyone using VoIP as their main phone line. This allows emergency calls to route to the closest 911 dispatch office and identifies your location to the emergency operator. Although in 2005 the FCC mandated that all VoIP companies provide E911 service to all subscribers, not all VoIP companies are offering this yet. It’s important to choose a VoIP provider that has E911 service available in your area – your life could depend on it. You are responsible for keeping your E911 address current in order for this service to work properly. If you move and forget to change your address with your VoIP provider, emergency services will not be able to locate you.

• A “live” internet connection is required in order to use VoIP, because calls are transmitted over the internet. This can present a problem when your internet service is down. Broadband is also required by most VoIP providers, because internet phone service needs to have enough bandwidth in order to work properly. Be sure you have reliable broadband internet service through a reputable provider if you’re planning on using VoIP as your primary phone.

• Power is required in order to use internet phone service. Without power, your cable/DSL modem won’t work, and your VoIP adapter won’t work – you will have no phone service. If you live in an area that is prone to power outages, this might be a big issue for you.

• Existing phone wiring will not work with your new VoIP service unless you make some modifications. Traditional telephone wiring is designed to transmit to/from the phone company switch, not the internet. If you want to use your existing phones and phone jacks with VoIP you need to disconnect and reroute the telephone wire coming into your house. This is a fairly easy task but beyond the scope of this article. If you use an expandable cordless phone system with VoIP however, this totally eliminates the need to fool with any wiring.

Is Broadband Phone Service Right for You?

These are some of the more common issues that you need to be aware of before making the switch to VoIP internet phone service. As with most things, there is usually an easy workaround that can minimize or prevent any problems. With 10 million VoIP subscribers in the United States alone, it’s obvious that the downside of VoIP is not keeping people away. When you consider the tremendous cost savings, free long distance calling and all the free calling features you get with internet phone service, most find that it’s no problem dealing with a few occasional inconveniences.