Software Information |
HelpDesk & Asset Management Software - Choosing The Right One
If you are to buy a HelpDesk & Asset Management software, see the following checklist before you decide on one. Comprehensive Help Desk Functionality A good Help Desk product can dramatically rise the productivity of the Help Desk Personnel (which in turn will rise the organisation's productivity as a whole). Computer users can be made to submit their requests by mail, phone or through the web interface provided by the product. These requests gathered centrally will be attended to by technicians (who already are automatically notified about the request). Adding memos/notes to the requests & viewing the history of Requests can help too. Buildable Knowledge Base (KB) Even before a complaint is registered, Users can be made to search a prebuilt KB which will result in time savings for the Help Desk Personnel. The KB will also result in increasing the first call resolutions. The Help Desk personnel should be able to add on to, edit & delete from the existing KB. Asset Managenment What is considered here as an organisation's Assets are typical hardware components like PCs, Printers, Scanners etc & Licensed Software like MS Office, Adobe Photoshop etc. The product should allow these assets to be well tracked & their records to be maintained - from their purchase till end-of-life. It should also allow easy software license tracking which will contribute to a significant cost saving for the organisation. Contracts (AMCs) Management Most hardware components in an IT organisation come under some Annual Maintenance Plan. The product you choose should allow you to create & maintain various AMCs with the various vendors. If the product reminds you days before a contract ends (say, through an auto-generated email), it will be an added advantage. Purchasing Your IT department is constantly in need of spendable Hardware (floppies, CDs, printer ribbons, printers, PCs etc) and software. All these needs will be typically taken care by a separate Purchase Department. Seamless tracking between the two departments is an essentiality which will result in getting the required needs on schedule & their optimal use. Also, see whether the product you choose lets you mail the Purchase Orders to Vendors & track them too. Out-of-the-box The product installation should go on like a breeze. Moreover, it should be put into operation with nil to minimum initial configuration & all the features should be inbuilt with no extra development effort. User friendly UI The product you are looking at should have a very user friendly client interface as it'll be used by all employees in your organisation. The UI should be simple & at the same time offer easy-to-use features. If the product is web enabled, it'll make things much more easier - any user can login from anywhere using just a browser. Pricing & Licensing Most Help Desk products in the market are prohibitively costly with many hidden costs associated with them. Coupled with this, the products' licensing models can be tedious to understand & implement. Make sure the product you choose offers affordable pricing with an easy licensing model. AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting from $495 & there's a Free Edition too that can manage 25 Workstations. For further information, mail to sales@adventnet.com or visit http://www.servicedeskplus.com Natarajan Aravind
MORE RESOURCES: Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting |
RELATED ARTICLES
Implementing ERP for Large Publicly Traded Corporation - Microsoft Great Plains We would like first emphasize the change in the paradigm. If you look back - 20 years or even 10 years - those days you saw ERP/MRP monster applications/systems winning time. New SQL Delta Version 3.1 COMMAND LINE FUNCTIONA powerful command line script processor has been introduced to SQL Delta 3.1. Groupware and Version History: Collaboration Series #1 This article is the first of a series of articles exploring specific aspects of groupware. The brief informational articles in this series discuss some of the technologies associated with groupware, as well as some of the characteristics of groupware. Microsoft Moves to Small Business Accounting/Retail Market - Stakes and Thoughts In this small article we will be looking at the new opportunities for Microsoft Small Business Server specialists, but rather look at the global business strategy and possible ways of future ERP modules standardizing and interoperability. This is important to get into consideration for midsize and large corporate business IT decision makers. Great Plains Dexterity: Customizations & Source Code Programming Great Plains Software Dynamics, Dynamics C/S+, eEnterprise were written on GPS proprietary programming language and development environment - Great Plains Dexterity. When Microsoft bought Great Plains Software, Dynamics was renamed into Microsoft Great Plains, but Dexterity is still the architectural base, there were trends to move MS Great Plains to . How to Choose the BEST Charting Software I suggest that you do not spend a lot of money on charting software as most perform very similar functions. Often the price is inflated to capitalize on the mentality that expensive is better. Chinese Input - Step by Step Instruction on How to Input Chinese Characters in English Windows XP Enabling Chinese input is quick and easy, there are only a few steps you need go through to install the Chinese Language support and input method before you can type Chinese in your word processor or other program.We have broken the steps to 3 different sections for your easier to read and follow. Brief Notes About Mainframe Software Pricing We don't think about mainframe software pricing anymore, we just go out buy a server hardware/software "package" from Microsoft, but did you ever tink about how they got their ideas for the usage licence, it all started with IBM and the introduction of Cmos logic technology in 1994, simnce then mainframe software pricing has steadily became disproportion to the comparatively minute hardware costs, which has been stated to be "typically four to five times the hardware cost" in terms of the system budget.This trend has given rise to growing concerns over the direct results of current software pricing techniques which are leading to problems such as making smaller applications costly to operate on large systems. The End of Spyware? The US House of Representatives has recently passed the "Spy Act" - or to give it its full title - the Securely Protect Yourself Against Cyber Trespass Act. This aims to prevent software companies from installing spyware on users PCs without their knowledge, and anyone found guilty of breaching the act faces a fine of up to $3 million. What You Should Know About Installing Screensavers Do you remember that frustrating feeling when you find an interesting screensaver and can't install it on your computer? This article will help you to never have it again.Back to when Windows 95 started to find its home on many computers there was just half a dozen of screensavers preinstalled with the system. Explore the Internet in a Whole New Way For a long time now Microsoft's Internet Explorer has ruled as 'King of Internet browsers'. Like many of Microsoft's products an initially brutal marketing campaign pushed Internet Explorer into the mainstream's consciousness and from then on it was the logical, default choice. 15 Questions to Ask Your Software Vendor When making a decision to buy any piece of software there are a number of criteria typically evaluated. One of the most important elements in the decision process is the strength of the company that builds the software. Lowering The Risks In Developing Do-It-Yourself Software Projects Mike Dunville* had a decision to make. As the new operations manager for Alpha Staffing, he wanted to make a difference at the dynamic staffing firm. ERP Implementation: Success Factors As seeing large number of implementations - in our case these are Microsoft Business Solutions Products: Great Plains, MS CRM, Navision - we would like to give you our opinion on what should you consider to do to secure implementation success. These principles should work as for large corporation as well as for midsize and even small business. Free Program Removes Spyware not Detected by Premium Security Scan What is Spyware?Spyware monitors your surfing habits and sends the data off to some remote server in cyberland. Your computer can get infected with spyware easily by visiting a web page or installing a software program. Databases - How We Love to Hate Them! You've finally created databases that you can actually use to store and manipulate all your critical data. That's great news and quite an accomplishment. Lotus Notes Domino and Microsoft CRM Integration Well, even if the combination might look very unusual, we see the coexistence of these two systems, especially in large corporations, non-profit organizations. Technically Lotus Notes Domino has parallel structure, including Domino email server. Fleet Maintenance Software Reviews Innovative Maintenance Systems (IMS) is one company that offers solutions for companies in need of fleet maintenance software. One of their most popular products is Fleet Maintenance ProŽ. Microsoft CRM Integration with Lotus Notes Domino: Messaging Connector - Future Directions IBM Lotus Notes Domino and Microsoft CRM (Client Relation Management) from now on can work in tandem. Microsoft CRM Lotus Notes Domino connector from Alba Spectrum Technologies provides seamless messaging in MS CRM through Domino. Microsoft CRM for Large Corporation - Security Microsoft Business Solutions CRM proved to be reliable solution in the whole spectrum of industries and market niches: transportation & logistics, education, recruiting & placement, supply chain management, pharmaceutical, oil & gas, aerospace & defense, manufacturing, wholesale & retail. When corporation is looking into CRM application to choose from - one of the fist questions is security. |
home | site map | contact us |