Software Information |
Microsoft CRM Integration with Microsoft Retail Management System (RMS) - Overview
Microsoft Client Relation Management system (Microsoft CRM) and Microsoft RMS are both Microsoft SQL Server based applications, however historically Microsoft was purchasing industry leading software applications, such as QuickSell which is now Microsoft RMS. So, RMS design fundamentals were minted a long time before Microsoft CRM. But, still integration between the two is straightforward and what you need is consultant, who is familiar with both systems structures and customization scenarios. Microsoft CRM is currently integrated with Microsoft Great Plains and will be integrated with Microsoft Navision in the close future, RMS integration is not planned to our knowledge, so you should seek third party solutions or create your own integration. We see the need for such the integration when you sell on account in RMS and have customer support call center automated with Microsoft CRM. Let us give you highlights: ? Microsoft CRM custom lookup. More likely you will nee lookup to your RMS headquarters or store records for the customer transactions from Account screen. Microsoft CRM allows you to have custom navigation bar on Account screen by clicking on this bar you could call your custom web .Net application, which will call Microsoft RMS database and return you the grid of customer transactions ? RMS architecture excurse. Microsoft RMS has Headquarters and Store databases. The exchange between the two types of databases uses worksheet mechanism. Most of the transaction types are initiated on the store level and transferred to the Headquarters database (with some global data exception, global customers for example are handled on HQ level and then propagated down to the stores). ? Data Inquiry and Update. The MS RMS architecture suggests you to query primarily Headquarters database and do not change data in HQ database. If you need to change data on the store level from Microsoft CRM custom screen - you should consider placing web service on the SQL Server hardware in the store to deal with the store-initiated transaction ? Microsoft CRM programming. Microsoft CRM has MS CRM SDK (Software Development Kit). This is open source tool, you can download it from Microsoft site and it is description of Microsoft CRM classes and methods with sample codes in C# and VB.Net. Microsoft technical support encourages you to use Microsoft CRM SDK objects and discourages you from direct SQL server programming. If you need to query MS CRM database - you should create your custom database and place your objects: SQL views and stored procedures there. Do not place custom object into MS CRM databases Do your homework in integration and if you have issues or concerns - we are here to help! If you want us to do the job - give us a call 1-866-528-0577! help@albaspectrum.com Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies - USA nationwide Great Plains, Microsoft CRM customization company, serving clients in Chicago, California, Texas, Florida, New York, Georgia, Arizona, Minnesota, UK, Australia and having locations in multiple states and internationally ( http://www.albaspectrum.com ), he is CMA, Great Plains Certified Master, Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer. You can contact Andrew: andrewk@albaspectrum.com
MORE RESOURCES: Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting |
RELATED ARTICLES
IT Department Skills to Support Microsoft Great Plains and Microsoft CRM Microsoft Great Plains as ERP and Microsoft CRM as Client Relation Management system is very robust combination and could serve midsize to large corporation as Business System. Being VP IT or IT Director you need to foresee the positions to have in your IT department to do internal MS Great Plains and MS CRM support. Microsoft CRM Customization - Processing In/Out-Going Email Messages We would like to give you several situations, when you may need custom development and programming to improve Microsoft CRM functionality. This overview is for programmer, software developer, IT specialist, database administrator. Great Plains Dexterity: Customizations & Source Code Programming Great Plains Software Dynamics, Dynamics C/S+, eEnterprise were written on GPS proprietary programming language and development environment - Great Plains Dexterity. When Microsoft bought Great Plains Software, Dynamics was renamed into Microsoft Great Plains, but Dexterity is still the architectural base, there were trends to move MS Great Plains to . Making The Decision To Automate Your Software Testing Not every software testing project can or should be automated. Before your department accepts a new test automation project, you should establish a process by which projects are reviewed and either accepted or rejected. Best Practices In Choosing Network Monitoring Software Blue Cross and Blue Shield of Hawaii (HMSA) found itself with a rapidly expanding network and data center. Our network devices, servers, and software were all growing in complexity and we knew that we would have to leverage technology to gain better control of our IT systems and network. Reduce Pop-ups and Annoying Ads There is many things more frustrating than surfing a website only to have your screen suddenly full of pop-up advertising or a cascade of new windows opening. There are so many intrusive kinds of advertising on websites that there must be a way to deal with them. HSphere Control Panel Tips and Tricks - Power At Your Fingertips: Part 1 The first topic we are going to discuss is email. HSPHERE (the software running the control panel) offers many useful functions including mail forwarding, auto responders and a mail list manager. Best Spyware Removers Finding the best spyware removers to detect and remove spyware and adware from your computer is much easier if you consider a few things before you make your purchase. Here are a few things to keep in mind when looking for a spyware protection program. Tools for Customizing Great Plains Microsoft Business Solutions - Great Plains has captured the US market with its integrated business applications for small and mid-size organizations. Its comprehensive accounting and business management capabilities provide businesses with tools to customize various modules of the Great Plains software. Getting Patched with Windows Service Pack Are you one of those people that keeps track of recalls, just in case one of your most recent purchases gets recalled? Well, some of us do, but many of us don't.For those of us who don't keep up with recalls in general, it's just as easy to be unaware of the fact that Microsoft Windows offers us this wonderful service called a Service Pack, which is essentially a recall service for Microsoft Windows. Review on QuarkXpress 6.0 After almost two decades of existence, Quark has become the basic building block of any print designer's toolkit. It has deservedly gained a reputation for reliable printing, offering consistent and dependable output that prevents costly mistakes. OLAP, An Alternative Technology Over Spreadsheets Are Spreadsheets Robbing your Enterprise of Competitive Advantage?'90% of "average" companies are not confident that their forecasts and reports are accurate and reliable'In a recent study, 81% of FD's cited that their highest priority is the accuracy of revenue and earnings forecasts while 63% complained of inadequate budgeting and forecasting systems .The modern FD is coming under increasing pressure from all sides to produce more robust, meaningful and accurate financial information. Microsoft Great Plains Accounting/ERP Implementation - Finance Industry Customization Example Microsoft Business Solutions Great Plains is very generic accounting application out of the box and has multiple modules to address specific horizontal or vertical market requirements. At the same time Great Plains, now being moved on MS SQL Server platform allows you to deploy standard tools to customize and fit to these requirements, when you don't need rich custom functionality, just few touches. Navision Sales Module & Reporting: Jet Reports, C/ODBC, XBRL, Business Analytics - highlights Microsoft bought Navision, Denmark based software development company, along with Great Plains Software. Now Microsoft Business Solutions offers the following ERP applications: Navision (former Navision Attain), Microsoft Great Plains (former Great Plains Dynamics/eEnterprise), Solomon, Axapta. Microsoft Great Plains Chemicals & Paint Industry Implementation & Customization Notes Microsoft Great Plains fits to majority of industries, in the case of Chemicals & Paint you should consider implementation with balanced approach of utilizing existing Great Plains standard module and light customization and reporting with Great Plains Dexterity, MS SQL Server stored procedures, Modifier/VBA and direct .Net publishing from Great Plains Company database. Great Plains Sales Order Processing and Invoicing Modules - Tips For Consultants We'll give you non formal view, based on our consulting practice.Common Features. Microsoft Great Plains 8.0 Brazilian Version - Overview For International Consultant Microsoft Great Plains has substantial mid-market share in the USA plus due to the marketing efforts of former Great Plains Software (now part of Microsoft Business Solutions) in Spanish Speaking South America, South Africa, United Kingdom, Middle East, Poland - we see strong position of Microsoft Great Plains in these regions (on these markets MBS promotes two mid-market ERP: Great Plains and Navision).In Brazil situation is the following. Hear It in Digits Music downloads are off the charts! We're listening to digital music in the digital era.The driving force behind the phenonmena is the technonolgy called MP3. Internet Faxing Service Review The Internet is reshaping every form of communications medium, and faxing is no exception. The latest twist: Internet faxing services that let you send messages to any fax machine from any Web browser or email, and others that give you a "personal fax phone number," then forward any documents sent there to your e-mail inbox. CRM and Customer Life Cycle Customer Relationship Management or CRM is a combination of enterprise strategies, business processes and information technologies used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM software systems automate many customer-related business tasks. |
home | site map | contact us |