Software Information |
Microsoft CRM in Latin America: Implementation, Customization, Support - Overview for Consultant
Microsoft Business Solutions CRM is present several years on the US software market plus it makes advances in Europe. We expect substantial number growth of Microsoft CRM implementations across South and Central America and the need for Microsoft CRM implementation, support, tuning, reporting, training services, especially in such countries as Mexico, Columbia, Venezuela, Argentina, Peru, Uruguay, Chili, Costa Rica. In this small article we try to project US market lessons on Latin American business climate. ? Sales. Microsoft CRM in opposite to former CRM leaders, such as Siebel, Onyx, Saleslogix doesn't need hard pushing sales efforts. It also should probably not be sold to the company top management, but rather to IT department enthusiasts, who are in charge for specific legacy business system support and data fixing. Microsoft CRM is very simple from business logic and intuitively understood by IT group. It is rather very simplified version of full-featured CRM, such as again Siebel. ? Installation. Microsoft CRM should be either hosted or installed by in-house IT group. And this is due to the fact, that MS CRM utilizes all the resent Microsoft technologies: MS Exchange Server 2003/2000, Active Directory, MS SQL Server, Crystal Reports Enterprise, MS Outlook client, Microsoft IIS, .Net components, etc. This makes installation sensitive to existing setup of the above components ? Implementation. The crucial in the implementation is Workflow design, which should be probably done by consultant with IT in-house specialist. This process doesn't require a lot of business consulting knowledge and in our experience company middle management actually makes suggestions in the time of initial presentation. In the case of MS CRM Sales module - the workflow should organize leads processing up to the point of closing the deal and following invoicing. When workflow is realized sales team works as excellent orchestra. ? Customization. Usually MS CRM ties together existing legacy business systems and replaces large portion of them. Typical case - if you are freight forwarding client and have cargo tracking system - you should more likely have lookup from the MS CRM account screen to the customer current shipments statuses. This is usually made as small web application, created in Visual Studio.Net with MS CRM SDK and SQL queries to legacy database. ? Support. Because MS CRM is web application - it can be used by remote users and automate operations across the whole South America and even Worldwide. The same should be said about MS CRM support - your Microsoft Business Solutions CRM Partner can support your installation remotely from say office in San Pablo as if it is located across the street. Good luck implementing, customizing and reports designing and if you have issues or concerns - we are here to help! If you want us to do the job - give us a call in San Pablo: 55-11-3826-3449, 55-113825-2586! help@albaspectrum.com Andrew is MS CRM Specialist in Microsoft Business Solutions Partner Alba Spectrum Technologies ( http://www.albaspectrum.com ) - Navision, Great Plains, Microsoft CRM customization company, serving client in Mexico-city, Buenos Aires, Montevideo, Bogota, Caracas, Panama, San Jose, Lima, Quito, Madrid, Barcelona and having locations in multiple states and internationally
MORE RESOURCES: Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting |
RELATED ARTICLES
Destination: Desktop for Google First we had the original Google search that evolved into the leader in its class. In fact, it became so popular that the word "google" worked its way into our everyday language as a verb, as in "to google" something. Microsoft Retail Management System (RMS) SQL Customization - Overview for Programmer Microsoft Retail Management System serves retail single store as well as retail chains clientele. The customization scenarios, described in this article deal with the chains, when Microsoft RMS has multiple stores databases and Headquarters. A Time-Saving Programming Tactic that Doesn't Work Let's say that you have a software project that's under severe time pressure. Let's say that this deadline is so tight that you already know it will involve many late nights of black coffee and frenetic programming. SQL: Querying Microsoft Great Plains - Overview for Database Administrator/Developer Looks like Microsoft Great Plains becomes more and more popular, partly because of Microsoft muscles behind it. Now it is targeted to the whole spectrum of horizontal and vertical market clientele. Fast Car Knoppix Small can be beautiful! Working with Knoppix for the past two years has been a joy. Two terms to describe this distribution, simple, elegance. How To Avoid Getting Hooked By Pfishing "Pfishing", sometimes spelled "Phishing", is a word that's used to describe amethod of identity theft where con men use fake e-mail that looks like it comesfrom legitimate sources. This e-mail is designed to hoodwink you into givingout personal and financial information. Microsoft CRM for Corporate Business - Working Offline If your company has regional and worldwide operations, you might already realized that it is very hard to get decent internet connection in your remote locations. In this small article we will try to give you highlights on how to implement Microsoft Business Solutions CRM for worldwide operations with restricted internet connection. 5 Easy File Management Tips in Microsoft Word How many steps does it take you to locate and open your Word documents? Try these tricks to streamline how you find and open the files you use most often:Opening DocumentsWith a variety of choices, how do you open a file? Here are the standards plus several keyboard shortcuts:? File > Open? Open toolbar button (usually 2nd from the left on the Standard toolbar)? [Ctrl] + O? [Ctrl] + F12? [Ctrl] + [Alt] + F2Selecting More Than One FileOnce you are in the Open dialog box, select more than one file to open:? To select nonadjacent files in the Open dialog box, click one file, and then hold down [Ctrl] and click each additional file.? To select adjacent files in the Open dialog box, click the first file in the sequence, and then hold down [Shift] and click the last file. Free Software - Powerful Alternatives to Budget-Busting Software When you buy a computer, it most likely comes with Microsoft Windows preinstalled. And when you need a word processor, spreadsheet, or other software, you probably buy it from a computer store. EDI: Electronic Document Interchange for Microsoft Great Plains - Overview for Software Developer/Pr Microsoft Great Plains - Microsoft Business Solutions accounting and ERP system, originally targeted to mid-size - now, with advancements and increasing reliability of its database - Microsoft SQL Server, Great Plains is attractive solution for large corporation. Big companies usually have purchasing and order processing automation via so-called Electronic Document Interchange or EDI. Start Developing Your Own Software Learning how to program software seems like a daunting task fit only for the geeks and nerds who lock themselves away in dark rooms staring at their monitors for days on end as they pour over thick manuals written largely in zeros and ones. Fortunately the reality is that it's not as complicated to make basic applications as people may think. C++ Function Templates C++ Function templates are those functions which can handle different data types without separate code for each of them. For a similar operation on several kinds of data types, a programmer need not write different versions by overloading a function. QuarkXpress Tips: How to Move Content Between Print and Web Layouts Since its release in 1987, QuarkXpress had made an immediate impact to computer enthusiasts. QuarkXPress introduced precision typography, layout and color control to the desktop computer, and delivered those features to designers at a fraction of the cost of proprietary typesetting systems. Corporate ERP: Standard vs. Rich functionality - Microsoft Great Plains Traditionally we were considering functionally rich systems, such as SAP, Oracle Financials, PeopleSoft, JDEdwards as the fit for large publicly traded corporation. There might be multiple opinions for the future corporate ERP/MRP systems. What is Groupware? Vince Lombardi once said that, "The achievements of an organization are the results of the combined effort of each individual." If this is the case, then what do we need to do in order to insure success in our companies? How can we combine the efforts of each individual as Mr. Free PDF Publishing Software In a previous article, I wrote about OpenOffice which an excellent suite of Free Office software which is in the Public Domain.What I did not know is that the Writer (word processing) program creates PDF files too. ERP Remote Support: Microsoft Great Plains Analysis - Pluses & Minuses Former Great Plains Software Dynamics/eEnterprise and currently Microsoft Business Solutions Great Plains serves midsize and corporate clients as ERP system in the following countries and regions: USA, Canada, Mexico and Latin America, Brazil (where MBS actually promotes Navision and has GP for multinational corporations), Saudi Arabia, OAE, Egypt and the rest of Middle East, South Africa, Nigeria and the whole African continent, U.K. Dont Choose Adobe When Working With PDF While Adobe is the most known maker of PDF tools, your business will be much better off, if you select third party tools to work with PDF documents.ABC Amber PDF converterPriced at eleven dollars, this tool may very well be the cheapest PDF software on the planet. Software Review: Xsitepro Total Site Management Software It's not very often I get excited about a software program, but today I'm so excited I just had to tell you about Xsitepro, the top tool for Internet marketers. In particular, those who have been using HTML applications programs like Dreamweaver and Frontpage to produce their Internet media will find this program revolutionary in that it can at least halve your time for site development. Open Source Concepts: Dual Licensing Explained We were recently faced with a decision: either to let a program that took us one year to code die, simply because we do not have enough time to maintain it, or make it open source.Open source looked like a good idea for while, but there was one problem. |
home | site map | contact us |