| |
| |
|
Small Business Information |
|
Consistency with Janitorial and Cleaning Businesses
Consistency is a huge word when operating your business. I believe it is one of the key ingredients to success. You should strive to keep things exactly the same on a daily basis. A quick example, something that upsets me, if I go to McDonald's at 10:30 P.M. a 1/2 hour before they close and ask for a cheeseburger and chocolate shake. What answer do I usually get "sorry the shake machine is closed for cleaning" This to me is not fair I believe the first customer coming through the door, should receive the same service and items as the last person coming through the door. NO EXCEPTIONS! If you relate this to the janitorial service business which we have chosen, there are many variables, price, service,staff, quality of work. In many cases we perform repeat business such as daily, weekly and bi-weekly service. Remember when you cleaned a residential customers house for the first time? How much attention to detail, and thorough you were? Do you still perform the duties like its your first time cleaning for this customer? I hope so. This my friend is consistency. Customers will choose you for loyal, committed and dedicated service. Sure you will have some errors but if you are consistent your customers will keep you around longer. I know of some cleaning services who are "on the rebound" continually defending themselves to the customer, "yes we performed that, or we do that ever other week, or we only clean that monthly" You will lose customers this way, unless the customer has a clear understanding of the duties performed in writing they will expect it every time. Keep your business consistent by performing your duties the same every time. If you continue to think to yourselves "this is my first time cleaning for the customer, hopefully it will not be your last time" Make out a list of instructions for yourself and staff. Make one for every service you perform. Title this list "THINGS THAT ARE DONE DAILY ON ALL JOBS" for example residential, other than your basic duties. If you always vacuum the furniture for crumbs,check the upholstery for stains or polish all the wood furniture top to bottom.... or if you always clean the soap residue out of the soap dish and wipe down the shampoo bottles in the shower. You would add this to your list to keep it consistent. Once you do have your list compiled of things that are done, separate the things that are special that are not required and advertise them. Using the two examples above you could state in your advertisements, flyer's etc. "Our residential cleaning program pays strict detail to the extras, some things you can expect by choosing Joe's cleaning service" 1-Did you know? Mold and Mildew can accumulate on shower items, shampoo bottles, soap dishes, etc.. along with disinfecting your shower we pay close attention by fully sanitizing these items for your health and safety 1- We understand that your furniture is a large investment Joe`s cleaning service takes pride in maintaining your furniture on each visit by performing vacuuming of upholstery, minor upholstery stain removal and full cleaning of furniture woodwork with polish. I think you have the idea separate your regular cleaning duties from your special duties, but stay consistent with all of them, your customers will appreciate it, and in turn will keep you around longer. P.S. Using that top example how about this for cross promotion. 1- We understand that your furniture is a large investment Joe`s cleaning service takes pride in maintaining your furniture on each visit by performing vacuuming of upholstery, minor upholstery stain removal and full cleaning of furniture woodwork with polish. (If our cleaners cannot remove the stain from your upholstery on each cleaning visit, please accept $10.00 off a full upholstery furniture cleaning performed by our trained carpet cleaners) Kevin Carnahan
MORE RESOURCES: Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting |
|
|
|
RELATED ARTICLES
Mini-Blind Cleaning Business, Case Study Sometimes the simple businesses are the ones, which make good money. Take mini-blind cleaning for instance. Using Excel Payroll Sheet to Make Payroll System Easier For the employees, payday is the brightest day; they finally get the compensation they so well deserve for the services they rendered. For the employer, this could be nerve-wracking, not because they don't want to pay their employees, but because some employers have a hard time calculating the payroll. How to Create an Employee Manual Large corporations use employee manuals to both educate employees about policies and protect themselves legally. Whether or not you need an employee manual is your decision, though it can be a great tool for keeping your policies consistent. Increase the Wealth in Your Community Many of us have noticed how some nearby communities seem to be "wealthier" than other nearby communities. They seem to have more shopping markets, more restaurants, more choices; items often cost more in these communities than they do in surrounding areas, yet the affluence remains where the prices are high; people are drawn to these communities, bringing even more resources and more wealth. How To Ruin Your Business If you're like the rest of us, you've spent a lot of time trying different things to make your online business come together. There are countless methods of conducting a viable marketing career, but there are also as many ways to destroy one as well. Motorizing for Profit - The Craftsmen Have Left the Building In the summer, I can't drive two blocks without seeing the activity of the construction industry. Road contractors, house builders and landscapers are everywhere. Carwash Franchisor Case Study There are only a handful of car wash franchises in the world. This might offer some insight on how car wash franchises come into existence. Do You Microbifer in Your Cleaning Business? Microfiber cleaning towels have been around for about ten years now. When I first heard about them they were being sold through distributors in an MLM business. Got Stimulation? An observation while returning home from a seminar: Getting away from the everyday allows room for analysis and new thoughts. Stimulation while away from the everyday energizes analytical and concept ional thinking. Operating Your Small Business - Everything Really Is a Project Do you operate your business as a series of projects, using project management tools and skills to advance your projects from conception to completion? Or perhaps you're new to project management tools and skills and haven't considered applying them to your own business? Most of us fall somewhere in between.Running a productive and efficient business, whether for one person or for 500, is a series of projects of various sizes and complexity. Expanding Franchisee Advice Franchisor expansion policies are not as simple as one might think. On the mind of every businessperson is the idea of expansion. Who Does Over Disclosure Really Hurt In Franchising? Costs of over regulation and over disclosure end up hurting the very consumer that the regulatory bodies are trying to protect. Over disclosure and over regulation is in itself the worst evil of civilization, as it stifles free enterprise, innovation and free markets. Employee Monitoring - Business Risks For Employers And How To Avoid Them E-mail and Internet use are integral parts of the typical worker's daily routine. Because of its speed and overall convenience, e-mail has replaced the interoffice memorandum as the preferred method of communication. Looking for a Business to Run in the New Revitalized Downtown Area? Looking for a place to add a Quick Lube away from your Super Wal-Mart Competitor? Down Town Revitalization, Why You Should Be Part of Such a Committee.A study showed that within the next five years 20% of LOF- Lube, Oil and Filter Independent Owners said they had plans on adding one or more facilities. Proper Care and Feeding of the Business Owner That sizzling sound you're hearing may be a symptom of a major hidden cause of businesses closing their doors. It's called burnout. Reverse Merger: Have They Taken the Reverse out of Reverse Merger? Are the promoters and consultants destroying the market for Reverse Merger? First lets take a look at reverse merger. In a Reverse Merger, an operating private company merges with a public company that has little or no assets, nor know liabilities (the "shell"). Perception: What Are Your Patients REALLY Hearing? Never underestimate the power of perception! Perception plays a major part in what is actually said -vs- how it is heard. And to patients. Covenants Not To Compete: Another Franchise Quandary Imagine that you have operated a successful franchise business for the past several years. Your franchise agreement's term expires in the near future and you are contemplating whether renewing the agreement would be a wise business decision. Aircraft Washing Business Tip - Interior Private Jet Cleaning Aircraft Interiors of personal and corporate jets have hundreds of thousands of dollars invested. We have had an opportunity to speak at length in Tucson, AZ recently about the special custom interiors the weight they cost in performance and the needs in cleaning. How to Profit from Business Consulting Opportunities Business consulting opportunities might be just what your are looking for in a home based business.What do you do? Do you possess a mastery of your career? Are you articulate and able to convey ideas clearly? If so, you may be the perfect candidate for providing business consulting services.
|
| home | site map | contact us |