| |
| |
|
Management Information |
|
Building the Trust in Your Employees - 12 Easy Tips
In Stephen Covey's great book, "The Seven Habits of Highly Effective People", he talks about the 'emotional bank account', where you have to build a credit in your relationship with the individuals who you work with (and everyone else as well!). If what you do isn't 'trustworthy', then all you have done in your gentle listening and asking great and interested questions to build, is to 'debit' your account. And if you do more of this than the credit you build, then you will never get your folks on your side. But what is trust? You can't invest more wisely than by listening fully to what interests the person you are in conversation with. So, ask more questions about what they tell you. Easy as that - it's a simple tool, but really builds trust too. Here are a few other things which generate their trust in you:- Sounds simple, yet often it is done without thinking. On busy days what you say does get taken in, yet you forget. Don't! People hang on what you say - so it must be the truth! A biggy this. What you say holds a far greater importance to the person you say it to than maybe you, who say so much stuff all day long. If you say you will do something for someone, then do it - or don't say you will. And separate from promises. Actions. Your people look on you to facilitate their delivery of the business. You can smooth things out, make things happen, provide resources. So if you say you are going to fix things, then please do it! Hey, even more, do a little more! When you are talking with your people make sure you give them full attention and the courtesy of enough time. Put them first not second (or even third). Switch your phone or pager off. Put off other interruptions. By ensuring that you treat all of your people the same, you will build their trust hugely. It is a sense of sharing and caring that comes from everyone, even you, being equal in an emotional sense, so building a common bond. You need to be disciplined enough that you have no closer 'friends' than everyone. If you treat some people more 'equally' than others, it sure gets noticed, creates divisions and loses that pulling together which you need. Your folks get twitchy if you are erratic in your behaviour and attitudes. By modifying your behaviours to be consistent (and if you aren't have someone tell you). And in the thing about consistency and fairness and no favourites, remember you. You cannot be different. You cannot afford to behave in a way that shows favouritism to yourself. Your people who you want onside need to be nurtured and cared for. Encouraged and engaged. It needs you to be able to relieve their fear of getting things wrong. Your people can make mistakes. It's OK! Then you will get them experimenting and trying stuff - all of which will be generating great solutions. Let them! People always have things which are important to them - and it isn't always their work! So find out what it is and honour that - it builds their trust in you, because you value them. If you have issues or problems with people, be honest with them and let them know. It's about what they do and not about them as people - but be honest enough to work with them and not talk about them behind their back Your people try their best - by acknowledging them for this, they will trust you more and more. Building trust is not only the most valuable thing that you can do with your people, but it is the most important thing that you must do. © 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, executives and corporate leaders. He has hundreds of hints, tips and ideas at his website, http://www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - it would be good if you could include a live link)
MORE RESOURCES: Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting |
|
|
|
RELATED ARTICLES
Oasis in a Cash Flow Desert - Four Resources That Increase Small Business Capital Streams For small business owners, an enthusiastic vision for smooth, steady growth can become nothing more than a mirage once company cash flow problems begin to heat up. Most will struggle with the timing of payment from clients or customers at some point, all while attempting to pay their own bills in a timely fashion. Let the Professionals Help You Out - Outsource As your website grows in terms of attracting more footfalls, generating more business, and providing more content; it will demand more time and attention from you to continue performing. As a businessperson, it is advisable that you concentrate on your core competency, which is the reason why you created the website in the first place. Time Management Tip: Stop Micro-Managing Employees If I was a fly on the wall what would I hear your employees say? Would it something like this? "They won't allow me to make even the simplest decisions." "The red tape here makes it very difficult for me to do my job. Re-Discovery Procedures for Building Effective Management Systems: Phase V Now we turn the corner to our final phase: Re-Discovery.Last year marked the 200th anniversary of the expedition of Lewis & Clark, and much has been written about their remarkable journey up the Missouri River and on to the Pacific. Your Biggest Problem in Business? Work Ethic US Work Ethic Issues and Lack of serviceWell many of us are getting upset with the lack of service these days and no one cares and somehow we have all lowered our standards to the fact that getting good service is not to be expected, but rather a nice surprise if it ever does occur. Many great companies have derelicts, under achievers, cry babies, and people which could really careless and this is causing a rift between the best customers and businesses. Better Management Performance - The Easy 3-Step Way Managers make three mistakes when they try to run businesses. They do too much, they don't trust their people and they don't have enough skills. Hold Your Applause! It's amazing what you can accomplish if you don't care who gets the credit. Harry S Truman President Truman had decided that Secretary of State, General George Marshall's name should be attached to his plan for massive European relief following World War II. Are You Prepared for a Disaster? Yesterday I look at my calendar and saw that my newsletter was on my calendar for today. I wondered what I would write about. Discover the Astonishing Power of Words Today! Picture all the people you know who are dynamic, successful and self-confident. The ones who are the stars of every gathering. Tales from the Corporate Frontlines:Choosing an Effective Employee Recognition Program This article relates to the Recognition competency, commonly evaluated in employee satisfaction surveys. It tells the story of how one company found the right recognition program by paying attention to employee feedback. Tales from the Corporate Frontlines: Coworkers Collaborate to Complete Successful Initiative This short story, Coworkers Collaborate to Complete Successful Initiative, is part of AlphaMeasure's compilation, Tales From the Corporate Frontlines. It illustrates how important cooperation, collaboration, and communication are to achieving the common goals of a successful organization. 10 Fundamentals for Effective Meeting Here are ten fundamental concepts that characterize an effective meeting.Definition: A meeting is a business activity where select people gather to perform work that requires a team effort. Effective Email Communication Email, when used properly, can generate additional direct sales and leads; can be used as a tool to communicate with your existing client base to let them know of upcoming events which may affect them; and as a means of ongoing promotion for your business.The following is a list of simple guidelines and tips that will help you become an effective email communicator. Use QA As Your First Step To Outsourcing Quality Assurance, or QA, is often given short shrift in a software development organization, especially when budgets are tight. When debating the software development budget at one of my software companies, the CEO finally asked, "Well, do you really want to hire a QA guy, or a programmer to add features to the software?"It was a tough choice. Understanding How Change Has Changed There seems to be an assumption that change is a single traumatic event that is thrust upon us and over which we have no control.In the recent past this was definitely true, in industry there would come a sudden realisation at the end of the financial year that unless we did something radical we were going to the wall. Factoring Financing: How to Grow Your Business Without Debt or Loans What is factoring?Accounts receivable financing, also known as factoring, is a powerful financial tool that has fueled the growth and success of a number of companies. Factoring enables companies to capitalize on their unpaid receivables by selling them to a factoring company for immediate payment. Delegating Responsibility Too many managers waste both time and energy performing tasks an employee could perform just as well, thereby lowering productivity while raising operating costs. The answer to the problem is easy-delegation. The Compliance Officers Killer Application It used to be that only the largest multi-nationals needed a Compliance Officer. Today most practices, regardless of size, would be wise to charge someone within their organisation with the responsibility of keeping abreast and managing the compliance process. Hiring Tip -- Picking The Best Candidates I often hear leaders from all types of organizations ask questions about hiring the right person. Their questions usually sound like these:? What if their resume looks great but they have a bad attitude?? What if they put on a good act and then don't work hard?? How can I tell how they will perform after I hire them?A great way to answer these questions starts with a well-defined interview process. Make It Easy to Reply - Voice Mail That Works If you are like most business people, voice mail has both simplified and complicated your life. On the good side, it helps you exchange information.
|
| home | site map | contact us |