Management Information |
The Three-Dimensional Communication System
Human communication is always three-dimensional. No spoken or written message is ever just words or rational thoughts. Every interchange between you and another person has and takes place at the following three intimately related levels, or dimensions, of being: emotional, physical, and rational. Any attempt to communicate will succeed if all of these dimensions are adhered to. Knowledge of this three-dimensional nature is the foundation of training. You can't get much closer to real understanding without these realizations. This knowledge is the basis for the use of practically any training device or medium you can name. For example, knowledge of the existence of and need for rational content is the elemental basis for outlining that attempt and understanding the various ways of doing so. Similarly, knowledge of the existence of and need for physical content is the basis and reason for the use of any form of audio-visual aid, graphics, illustrations, or other sensory communicative device. Finally, an underlying grasp of the existence of and need for emotional content is the basis for the use of what is commonly known as emotion appeal in communicating an idea. Think about these three dimensions of communication before your next training session and you will most definitely see a difference. Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
MORE RESOURCES: Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting |
RELATED ARTICLES
Seeking Help Where does the time go? Billable time. As a consultant, your practice may be doing reasonably well; you're charging $100-150 an hour. Successful Business Decision Making Some people make decisions without any difficulty, while others struggle. Are you having trouble making a decision? Do you feel overwhelmed by all the choices you have, and aren't sure how to pick just one? No matter how big or small those decisions might be, I can teach you how to strategically:-- Define your decision and come up with alternatives-- Determine what criteria you'll need to help you make the decision-- Make the decision"If we wait for the moment when everything, absolutely everything is ready, we shall never begin. Hidden Consultants Within Your Organization You've all heard the old joke about a consultant being someone who uses your watch to tell you the time, and then steals your watch. There's some truth to the story: consultant recommendations are often the same things that your employees or customers have been telling you all along. Project Management 101 Project management is a very important business concept because it is in place to ensure that projects are completed in a timely fashion as well as to the best of the company's ability. Project Management is basically the discipline of making goals and reaching those goals. Tales from the Corporate Frontlines: The Role of Character in Leadership This article relates to the Senior /Top Level Management competency, designed to measure satisfaction levels regarding top-level management at your organization. AlphaMeasure defines senior management as the team of individuals at the highest level of management who have the day-to-day responsibilities of operating the organization. Using Outlook to Count Responses Here's a productivity tip that will save you a lot of time and trouble if you need to collate responses from staff for any reason, especially if you work for an organisation with a lot of staff.Case Study: I worked for a financial institution with 3,000 plus employees and had to identify how many employees needed compulsory training in certain legislation so that we could plan and resource the training. Ten Relationship Traits And Skills For Good Leadership An important aspect of good leadership is the ability to work and relate with others. When creating and building your unique leadership style consistently developing relational skills is a priority. Avoid Outsourcing Pitfalls in the Injection Molds and Stamping Dies Markets When looking to outsource overseas for Plastic Injection Molds or Stamping Dies there are many things to consider.Usually price is the first thing to be looked at, that's probably why you're looking overseas for a new mold or die source-to save money. Managing Workplace Conflicts Kinds of Workplace ConflictsLet's start by identifying where conflicts happen. Think about the kinds of conflicts that happen around your workplace. What Every Manager Should Know About How to Become An Effective Executive In his book, The Effective Executive, Peter Drucker pointed out that the effective executive is the person who focuses on making a contribution.This focus on the making of a contribution is the key. Creativity and Innovation Management - Idea Progression Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. Prioritise Your Day - Keep Focus - Win! Whether you run your own business or manage a team, there are times when things don't go to plan. Like:-Your key people don't show up. The Narcissist in the Workplace To a narcissist-employer, the members of his "staff" are Secondary Sources of Narcissistic Supply. Their role is to accumulate the supply (in human speak, remember events that support the grandiose self-image of the narcissist) and to regulate the Narcissistic Supply of the narcissist during dry spells (simply put, to adulate, adore, admire, agree, provide attention and approval and so on or, in other words, be an audience). Innovation Management - IBM Opens Lid On Its Treasure Chest IBM, which registered 3248 patents last year, has decided that sharing technology can sometimes be more profitable than jealously guarding its property rights on patents, copyrights and trade secrets (Herald Tribune, April 11 2005).International Business Machines have come to the above conclusion 205 years after the invention of electric light - thus clearly illustrating that even the 19th largest company in the world (fortune. Working with Hearing Impaired Employees - Giving Them a Fair Go Hearing impaired people often encounter difficulty at workbecause their disability isn't visible. I'd like to relateto you, briefly, the sorry saga of a young man who has recently been dragged through a performance managementprocess, essentially brought about by misunderstanding,frustration on his behalf, and failure by an employer tomake a 'reasonable adjustment' [Australian law includes the concept of reasonable adjustment which in effect means that employers are required to make reasonable adjustments necessary to enable employment opportunities for disabled people]in relation to this person's employment. What Every HR Manager Should Know About Hiring Productive Employees The characteristics of job applicants have a strong influence on whether or not they get hired. Their characteristics also indicate the level of their productivity. Performance Appraisal Scenarios: Improve Your Communication IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has trouble getting started on the self-appraisal you might say: "Why don't you start by talking about the XYZ project?" (Pick a topic that the employee will feel comfortable with, a success rather than a failure.) "It seems to me that the PDQ project was harder than we expected. The Key to Successful Performance Objectives Have you ever tried to drive somewhere without proper directions? This almost always turns out to be a frustrating experience. Sure, if you stop and ask enough people you may eventually reach your target destination, but think of all the wasted energy, time, and resources needed to accomplish your goal. How to Help Your Company Become a World Class Company Most people think real change in an organization occurs as a result of top-level leadership. This isn't always the case. Tales from the Corporate Frontlines: Training is in the Eye of the Beholder This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce. |
home | site map | contact us |