| |
| |
|
Management Information |
|
From Boring to Interesting - Making Training Effective
Being a good trainer requires experience and skill. Experience comes from practice and skill from learning the theories, applying them, getting feedback and consciously improving. Some things that will help you improve are: Think along the lines of the acronym A - I - D - A which stands for Attention - Interest - Desire - Action. Get attention by making a statement that is bold or give an example of what could happen if they don't do what it is you are about to suggest. For example, if you were about to deliver a road safety talk, you could start off by saying something like, '560 people died on Queensland Roads last year ... what's going to keep you from adding to that statistic?' You may then give them some 'Interesting' statistics about how many of those people were drivers who committed traffic offences. Desire is aroused when we want something - in this case, the solution to NOT becoming a statistic. Then, the Action part might relate to a commitment from them to put into effect what you have taught them. The best scenario I have found is to present a problem or predicament, state how the problem can be solved or the predicament can be avoided, present a preferred option and then ask for the action (buying, adopting etc depending on circumstances). When planning your session, think about how you can weave AIDA into: Explain, Demonstrate, Question, Practise, Review. It won't be appropriate to every session, but if it can be used, it's a sound option. And remember, if you have a large volume of content, you may need to break it (it's called chunking) into separate chunks each of which has an E-D-Q-P-R. Questioning is two-way. You need to question your participants to find out if they understand what you have delivered; they need an opportunity to clear up any doubts they have by questioning you. Your review can be a summary (which also includes Q) or it can be a review at the commencement of a later presentation about a continuing topic. When next you are about to prepare a 'chalk and talk' session or perhaps a 'show and tell', think about how you could make it a little more interesting and interactive by using AIDA and EDQPR strategies. You'll be pleasantly surprised at what good ideas you come up with. And it will show in your session evaluation. Copyright Robin Henry 2005 Robin Henry is a human resources and development specialist and Internet marketer. He operates his business, Desert Wave Enteprises, from his home in Central Australia. He has written numerous articles, many of which are found at Ezinearticles.com. Others are accessible from his site at http://www.dwave.com.au.
MORE RESOURCES: Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting |
|
|
|
RELATED ARTICLES
Basic Management Skills Recent studies have shown that industrial supervisors are working at less than 60 % of their potential. Basic management skills training is guaranteed to change all this and at such little costManager in contextMost of my adult life has been spent working as a supervisor or manager on industrial projects throughout the world. Innovation Management: Radical Innovation Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. Efficiency Around The Office Nearly every office, be it commercial or home-based, may have areas of inefficiency that can be improved upon. We are not talking sales figures or profit margins or budgets, but inefficient waste and resource management. Innovation Management - Raw brainpower versus experience Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. How to Delegate Effectively ACCOUNTABILITY: Delegation is not complete unless subordinates are held accountable for their work. They should be accountable to only one person-usually their immediate manager-and must understand what criteria will be used in judging their performance. Temporary Employees and Operational Problems; Your Use of Temps Might Reveal Warning Signs A recent Washington Post article, described the life of temporary employees working at an automobile plant in Kentucky. Working at a fraction of what permanent employees make at the plant, some employees had been working as temps for extended periods, as long as three or four years, when early indications had been they would be permanent within six to 12 months. 11 Strategies on How to Work in An Open Plan Environment Many work environments now are open plan, with only a few senior managers having offices of their own. This style of work can have great benefits for team building - fostering cooperation and collaboration and can be wonderful for developing the social aspects of teams, but on the flipside, it can drive some people crazy and be damaging to productivity. Three Ways to Transmit Loud and Clear The heart of a fool is in his mouth, but the mouth of a wise man is in his heart. --Benjamin FranklinHow often have you said something that you thought was perfectly clear, only to find out later that the receiver had taken it in exactly the wrong way? A boss's ability to communicate well with direct reports depends on the capacity to transmit meaning between people through the use of words. ISO 9001 the Process Approach to Quality Assurance What is the Process Approach to Quality?The ISO 9001 2000 standard is designed to manage and improve organizations processes. There is a great deal of misunderstanding and misinterpretation of the meaning of the process approach to Quality. Avoiding The Sheep Dip It is a sad fact that many employees are still being subjected to the age old training ritual of "sheep dipping". This is a process by which employees are "refreshed", "cleansed" and "re-invigorated" by ensuring they attend set training courses or, perhaps, are placed on the ubiquitous "refresher" course. Management to the Vision-Contribution and the Role of Compliance As a manager our role is to:1. Establish the vision, or our contribution to the vision. Muggers in Our Midst - When Rumour and Gossip Pay You a Visit 'I heard it on the grapevine' the old song goes. But the grapevine has the potential to cause your business strife, misunderstanding and ruin! In effect the rumour mill and gossip are dangers you cannot ford to ignore. Finding Proactive Solutions: A Key to Demonstrating Your Management Fitness In my book Talking Points: 25 Tips for Clear, Credible Communication, Tip #17 states: "Managers and professionals in positions of responsibility got there by finding solutions to problems. They didn't rely on someone else to come up with the remedy. What Your Employees Want You to Know (But You Might Be Afraid to Ask) This is a challenge for every company owner and manager. You have tremendous plans for growth and expect a lot of your employees. Does My Bum Look Big in This? If a good manager asks his workforce for their opinion of him he will receive their expressions of approval and be satisfied that he is doing a good job.If a bad manager asks his workforce for their opinion then he too will receive their expressions of approval because as we all know, the best way to get a bad manager off your back is to agree with him. Balance Your Managerial Life We have only one life, but we live in three overlapping worlds-our business world, our family world, and our other social world. Imagine bringing your spouse and kids to a meeting with seven of your salespersonnel. How to Meet Quality Standards with ISO 9001 In today's hectic business environment, it is vital that we are all on the same page, right? But how do we know if we meet those standards? Business owners and executives can avoid the uncertainty, and that's where ISO 9001 certification comes in.Standardizing Quality SystemsThe ISO, or International Organization for Standardization, was established in 1947 to develop international standards for everything from electronics to management systems. Budgets! Budgets! There I've said it. For some the most hated and feared word in business. New Leadership For A New War Military analysts call this "asymmetrical" war (as if war has a terrible symmetry); and we know that it will be as different from conventional war as three-dimensional, blindfolded chess is from conventional chess. But one thing is certain, leadership lies at the heart of achieving victory. Training and ROI (Return On Investment) Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line.
|
| home | site map | contact us |