Management Information |
Steps in Using the Critical Incident Technique
STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE: 1) The incident. Read, review, or assume roles. Begin the investigation of the incident situation. 2) Fact-Finding. Collecting the details of the incident occurs in the small group discussions where the participants determine what they know about the situation and what else they need to know before making a decision. They decide what questions to ask the instructor. 3) The issue. When the groups have all the facts needed to decide the case, they should identify what they consider to be its central issues. 4) The Decision. Each trainee or group writes a decision on the incident and cites the central issues identified. The group members state how they would like to see the situation handled and why. Individuals or groups with varying responses to the same situation may be allowed to debate their rationale for the decision. 5) The Evaluation (the most important stage). In large groups the instructor guides the groups to focus on broader issues of the incident to analyze potential solutions to determine if the alternative courses of action will cause more trouble and to determine if the root causes are still present in the situation. Evaluate the exercise by centering on WHAT WAS LEARNED BY THE EXERCISE AS A DEMONSTRATION OF THE CRITICAL INCIDENT TECHNIQUE, not on who has the best decision to the incident itself. Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
MORE RESOURCES: Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting |
RELATED ARTICLES
Success at Work : People Skills : Dealing with New Ideas Re-organizing, re-engineering, re-training, down-sizing, outsourcing, changing-changing-changing. Organizations today think they need to be constantly changing or they will perish. Quick Tip - Effective Meetings Begin With Goals Goals are critically important for the success of a meeting. You must know what you want so you can ask for it. What One Thing? A few weeks ago I asked my readers what the most important issue was in their business. Hundreds responded with a variety of answers, but one of the most common was, "How do I get everything that needs doing done?" Happily, I have an answer for this question, but like many things in life, it carries both good news and bad news. Employee Orientation: The 90 Day Difference Why do some new managers succeed while others fail? It all depends on the first three months - the critical time when the new hire is learning the ropes. The new manager's boss plays a vital role in the orientation process. How to Use an HR Consultant Bringing an HR consultant into your organisation can often be the only way to get a particular objective achieved. It may be a project that needs to be delivered such as a recruitment campaign, a compensation & benefits review or the implementation of an HR information system. A Checklist for Organized Executives I could begin this article by providing a checklist of organizing techniques for you to incorporate into your daily work routine. The goal would be to become and remain organized, improve your time management and reduce your stress while increasing your productivity. Delegate Tasks to the Right Person SELECTING THE RIGHT PERSON: To whom should tasks be delegated? Selecting the right subordinate to do the work is an evaluative process, and managers must be able to identify individuals both capable and willing to handle responsibility.DETERMINING EMPLOYEE RESPONSIBILITY: A careful review should be made of past assumptions about personnel. Pricing Strategy for Retail Flower Shops When you create your profit and loss statement to assess the health of your business, you will see:Sales minus Cost of Goods Sold equals Gross Profit.You pay for all of your expenses with the gross profit. Appraisal Interviews: What To Say & How To Say It STEPS TOWARDS A GOOD APPRAISAL INTERVIEW:Don't say: "You just don't seem to care about doing a good job." "You seem to be more interested in scoring points against Charlie than in working with him. Take the Easy Route - Delegate It was 2.30 am. 5 Ways of Increasing Business Profits The economy may finally be turning around and showing signs of a rebound. Interest rates have begun to rise and the stock market is recovering from the lows it experienced in the last couple of years. Creativity and Innovation Management: The Value Of Due Diligence Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions, for example, creativity can be measured according to the number of ideas produced, the diversity of those ideas and the novelty of those ideas. Use Every Weapon You Have One of the strongest weapons available allows business, non-profit and association managers to begin changing the behaviors of their key external audiences in ways that lead directly to achieving their primary operating objectives.The name of that weapon? The fundamental premise of public relations: People act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. Questions To Ask Employees You Want To Retain Times of cost cutting and downsizing has dramatically impacted the way employees look at their careers. Employees at all levels now know better than ever that job security is no longer something they can count on. How To Hire Superstars Can a person's behavior and values really determine if they will be a future SuperStar for your company? If you knew the formula for hiring SuperStars and could cut your recruiting costs in half, would you start today? This article outlines three simple but critical steps for adding structure to your hiring process and raising your level of success.Strengthening the interview process: Prepare a consistent written interview game plan, to be used by each person conducting the interviewing for your company. The Seven Cs: Partnership Danger Signs - Conflict Becoming the Norm - Part 2 A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.Conflict Becoming the Norm - Part 2In a previous article, I wrote about how unresolved conflict can create havoc in your business and can often end in a failed partnership. Planning For Growth Are you planning your business or are you planning your growth? If you are like many high-performing business people, you have an annual ritual to set your plans for the coming twelve months. Some people do it in December, others at weird, miscellaneous times of the year, but most -- me included -- tend to do it the beginning part of the New Year. The High, High Price of Distrust A paper manufacturer with over 300 employees once announced that it was planning to move to more spacious and attractive premises thirty miles down the road. When staff members heard the news, they were very apprehensive. The 5 Things Great Managers Sense about their People, Every Day Using all of your senses, to help you test how your people are feeling in your business, is a learned skill. Once you start to use it, your abilities to notice become refined and you have a background sensor working for you, day after day. Delegation - The Basic Steps To Reducing Your Workload And Creating A Successful Team If you have a task greater than you can handle on your own, then you need to delegate. Not a choice many of us choose to make, but one we can all learn. |
home | site map | contact us |