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Management Information |
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Managing People - No More Mr Tough Guy
I believe the media and our culture sends the wrong messagesabout how to manage people and this makes it difficult forBusiness Owners and Managers. We've all heard the old cliché "nice guys don't finishfirst" and that has a huge impact on how managers deal withtheir people. We're led to believe that successful managersare tough, courageous "no nonsense" type of people. And ifyou're weak or soft with your people, then you'll get walkedon and taken advantage of. A manager will often look at "successful" managers inbusiness or sport to try and understand what makes themsuccessful. The media often portrays these people as toughguys who drive their people by the force of theirpersonality, shouts and threats - no wimps allowed. Jack Welch the ex CEO of General Electric writes in his book"jack" - "Strong managers who make tough decisions to cut jobsprovide the only true job security in today's world. Weakmanagers are the problem. Weak managers destroy jobs". Now that statement may be true however it leads managers tobelieve that they most certainly have to be strong. There'sno way that a manager wants to be perceived as weak.However, it's how you define tough and strong that decideshow successful a manager you'll be. We're all aware of the big tough sports coaches who runsuccessful teams. In the United States the legendary RedWings coach Scotty Bowman, often billed as the greatestcoach in hockey, was well known as a relentless, heartlessand humourless task master. Another legend, football coach, Vince Lombardi, was known towork his teams hard. He pushed his players and made themrepeat plays over and over till they got it right. He yelledat his teams for any mistakes, even after games they hadwon. One of his famous lines is - "Winning isn't everything.It's the only thing."He had rigid rules, imposed discipline and had no tolerancefor mistakes. Sir Alex Ferguson, Europe's most successful soccer coach wasonce in the news due to a dressing room incident atManchester United. The team had just lost a game that hefelt they shouldn't have lost and he was letting the playersknow how he felt about that. Apparently, in his temper, hekicked a football boot across the dressing room and hit oneof his star players, David Beckham, just above the eye. Unfortunately the media presents these situations andcharacter traits as what makes a successful manager.Managers and particularly those new to a leadership role,try to model themselves on those that they read about andsee on TV. In a recent seminar I asked a young manager why she thoughtRoy Keane played so well under Sir Alex Ferguson atManchester United - "It's because Alex regularly kicks hisass" was her reply. Now Roy Keane is a real tough guy playerknown for his hard and uncompromising style on the soccerfield. I asked this young manager how she thought Roy wouldrespond to having his ass kicked regularly. She didn't seemto have an answer to that. Here are some other comments I've read about successfulsports coaches and managers - John Wooden - Scotty Bowman - Mike Krzyzewski - Wayne Graham, baseball coach, Rice University: Managers are misreading the signs sent by the media and ourculture and it's creating difficulty for them. Some managerscan adopt the tough guy approach very easily but most feeluneasy with it. The ones, who're uneasy, in an attempt notto be seen as weak, then manage their people in a way thatmakes them as a manager feel uncomfortable. This ultimatelycauses problems with their teams. I think we should look atwhat really makes a successful manager and it certainlyisn't just about being a "tough guy." Discover how you can generate more business by motivatingyour team!Alan Fairweather is the author of "How to get More Salesby Motivating Your Team" This book is packed with practicalthings you can do to get the best out of your people. Visit http://www.howtogetmoresales.com
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